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Old 05-15-2010, 10:33 PM
 
Location: Tennessee/Michigan
28,218 posts, read 47,632,920 times
Reputation: 19724

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A blind woman from Vancouver Island is not sure she'll ever fly alone again after she was forgotten by flight attendants and locked in a deserted plane at Chicago's O'Hare Airport.

Jessica Cabot, of Courtenay, B.C., was on a United Airlines flight from Vancouver to Jacksonville, Fla., April 7 to join her fiancé when the plane made a scheduled stop in Chicago before dawn.



Read more: CBC News - British Columbia - Blind woman abandoned on airplane
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Old 05-16-2010, 12:44 AM
 
710 posts, read 2,945,523 times
Reputation: 1033
"Hey - who turned out the lights?"

Oh wait - nevermind. I'm blind.
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Old 05-16-2010, 12:55 AM
 
Location: Ponte Vedra Beach, FL
621 posts, read 1,448,469 times
Reputation: 318
Thats awful..
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Old 05-16-2010, 05:51 PM
 
Location: Eretz Yisrael
21,371 posts, read 24,126,995 times
Reputation: 8869
Unfortunately this is not rare in the Airline industry. I know someone who has limited walking ability. He was told to wait on the airplane for an escort that never arrived. After about 10 minutes (and the flight staff was already gone) he got up and slowly got off the plane. By the time he made it to the door to the terminal it was already closed and locked. He had to set off the emergency alarm to unlock the door. This was Delta in Atlanta.
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Old 05-17-2010, 07:15 AM
 
Location: Oxford, England
13,036 posts, read 22,027,288 times
Reputation: 19908
Quote:
Originally Posted by NeilVA View Post
Unfortunately this is not rare in the Airline industry. I know someone who has limited walking ability. He was told to wait on the airplane for an escort that never arrived. After about 10 minutes (and the flight staff was already gone) he got up and slowly got off the plane. By the time he made it to the door to the terminal it was already closed and locked. He had to set off the emergency alarm to unlock the door. This was Delta in Atlanta.
Nothing as bad as this has happened to me but I have walking difficulties and always book a wheelchair to get me from the check in to the gates and apart from Budapest and Tallinn Airports ( both small so not as important for me) which were incredibly well organised and kind, I have been left standing there EVERY SINGLE TIME, waiting and waiting for a wheelchair ( or electric mini shuttle) to arrive. I was left for almost 2 hours in a corridor with the lights switched off once.... It was after a very long flight and I could barely move ( leg-room being another issue if like me you need to put your leg in front of you so it does not swell - and I have long legs on top of it) Hubby went in search of someone who promised many things and delivered nothing.


I book my wheelchair usually about 9 months in advance, remind the airline about a week before the flgiht and of course at check in and tell the flight attendent on board too. Disabled people are treated like cattle especially by big airlines.


We have to wait so long that on occasions it has come so close to the departure time as me having to actually "walk" ( limp heavily) about 2 miles to the gates, at breakneck speed just to make sure I don't miss my flight. At the cost of me ending up in great pain and discomfort with a swollen ankle and foot etc...

It is an absolute disgrace. I now EXPECT to be treated like garbage and am sadly never disillusioned... I have to write a letter of complaint after each flight. Without fail. I should simply have one printed in advance to save the time. And I say that as someone who is at least able to walk if she has to . What you do if you are severely disabled is beyond me.

I am flying out of Heathrow in October and dread the hassles again. Hubby has had to resort to catching a stray wheelchair ( apparently a great crime) and pushing me along. I do not understand why there are not loose wheelchairs in all airports for cases like mine .
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Old 05-17-2010, 05:36 PM
 
4,919 posts, read 19,872,627 times
Reputation: 6215
If similar issues happen to anyone with a handicap or disability while traveling on a US airline within the US in addition to filing a complain witht he airline, you should also be filing a compalin with DOT:

Aviation Consumer Protection Division, C-75
Suite # W96-432 (West Building)
U.S. Department of Transportation
Office of the General Counsel
1200 New Jersey Avenue, S.E.
Washington, DC 20590


Also, you should have a copy of this:
http://airconsumer.dot.gov/legislati...M-07-15-05.pdf
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