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Old 06-01-2010, 10:15 AM
 
Location: Colorado Springs
1,634 posts, read 3,167,614 times
Reputation: 467

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My family are visiting from England and BA just announced this morning that their return flight is canceled.

We called and after an hour on hold we were informed that no other flights were available. At the same time we were using my laptop to check flights and they had flights in business class listed for earlier that day plus subsequent days. When we told BA this on the phone they quite bluntly told us that was for Business Class and if we were willing to pay $6000 per ticket they would happily upgrade them, otherwise sorry your flight is canceled.

Anyone else been snubbed by BA? I for one am hoping this round of flights puts the company out of business, huge disgrace to the British name they have in their companies title.
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Old 06-01-2010, 10:41 AM
 
2,024 posts, read 2,894,725 times
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BA cancelled the flight for a friend of us coming from Uganda. It couldn't be rebooked for weeks, so they were going to put her on a KLM flight instead. We decided to take the refund and book her on another airline.
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Old 06-01-2010, 11:10 AM
 
Location: Colorado Springs
1,634 posts, read 3,167,614 times
Reputation: 467
Did you get your refund? We asked about this and the answer was quite appalling.

My family booked 4 different flight segments and 3 were canceled, 2 x domestic and 1 return international. BA told us that our refund would have the outgoing flight cost deducted, great 50% of the international cost right? Wrong, they deduct the cost of the one way ticket from UK to US, so for example the 4 flights cost $1200 each and their perceived value of the flight taken from UK to US was $1100 then you would only get $100 refunded each. Sounds like a start of a scam to me, especially since they can not put a value on the outgoing flight ticket YET!!
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Old 06-01-2010, 11:17 AM
 
2,024 posts, read 2,894,725 times
Reputation: 1811
Quote:
Originally Posted by berncohomes View Post
Did you get your refund? We asked about this and the answer was quite appalling.

My family booked 4 different flight segments and 3 were canceled, 2 x domestic and 1 return international. BA told us that our refund would have the outgoing flight cost deducted, great 50% of the international cost right? Wrong, they deduct the cost of the one way ticket from UK to US, so for example the 4 flights cost $1200 each and their perceived value of the flight taken from UK to US was $1100 then you would only get $100 refunded each. Sounds like a start of a scam to me, especially since they can not put a value on the outgoing flight ticket YET!!
We had to pay for the flight in person at Glasgow Airport because it was for someone coming from Uganda. We were told on the phone it would be full refund, but we have to process it at the BA desk at the airport. We'll be there Friday to pick up our friend and do it then. It's the full roundtrip ticket.
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Old 06-01-2010, 11:55 AM
 
Location: SW France
13,591 posts, read 13,463,135 times
Reputation: 27659
Try directing your anger at the ones striking.

Members of Unite seem determined to bring down this airline.
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Old 06-01-2010, 12:36 PM
 
14,254 posts, read 14,641,999 times
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Quote:
Originally Posted by Jezer View Post
Try directing your anger at the ones striking.

Members of Unite seem determined to bring down this airline.
From what I can tell, it is a mutual pissing match between Management and the Unions with the customers in the middle.

Not a problem for us. My daughter had a flight to the UK cancelled. But she wasn't going to take it anyway. When we bought the ticket it was cheaper to buy round-trip than single. Now we are getting a partial refund on a ticket we were not going to use anyway

However, my wife and I have BA flights to the UK and Europe in July. Hopefully, this dispute will be resolved by then.
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Old 06-01-2010, 01:02 PM
 
Location: Colorado Springs
1,634 posts, read 3,167,614 times
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I agree that both parties are to blame, Unite for starting the strikes again but for BA to tell someone they are stranded on another continent and then to tell the for $6000 per person ($18,000 for the party) they can get them home otherwise tough your stranded is worse.
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Old 06-01-2010, 01:37 PM
 
Location: Colorado
4,308 posts, read 11,404,863 times
Reputation: 4381
I can't decide if getting any travel insurance for my upcoming trip is worth it. My flight is a direct US to UK roundtrip at the end of June and I'm visiting family so I don't have an issue with hotels BUT I don't want to get stuck in UK and have to call my employer with the good news. Of course, having insurance won't make a bit of difference if I can't get back to work, will it ?

As far as I can tell BA is acting as though rescheduling flights won't be any trouble and they're bending over backwards to help the poor passengers being victimised by the nasty union people. I'm mad at the union too but this hypocrisy by BA is too much! I wonder if it would help any if you got your story out to some of the travel sites and publications to let people know what's going on?
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Old 06-01-2010, 01:42 PM
 
Location: Colorado Springs
1,634 posts, read 3,167,614 times
Reputation: 467
Quote:
Originally Posted by chilaili View Post

As far as I can tell BA is acting as though rescheduling flights won't be any trouble and they're bending over backwards to help the poor passengers being victimised by the nasty union people. I'm mad at the union too but this hypocrisy by BA is too much! I wonder if it would help any if you got your story out to some of the travel sites and publications to let people know what's going on?
Not today they are not - they basically told us to cough up an extra $18,000, wait a week or find an alternative carrier to get home.
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Old 06-01-2010, 02:03 PM
 
2,024 posts, read 2,894,725 times
Reputation: 1811
I rarely fly BA and booked this flight from Uganda for a friend for various reasons. I will NEVER book with BA ever again! No way.
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