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Old 06-04-2010, 10:25 AM
 
4,919 posts, read 19,878,722 times
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Quote:
Originally Posted by chilaili View Post
(Unless the passengers have paid $1000s to sit in Business or First class.)
and you don't hear us complaining, do you?
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Old 06-04-2010, 11:03 AM
 
Location: Portlandia "burbs"
10,234 posts, read 13,996,915 times
Reputation: 25884
Quote:
Originally Posted by PacificFlights View Post
The number one reason is the failure of the passenger to read and understand the terms and conditions of their reservation when they booked it. Do you know the cut-off time before your seat can be reassigned based on the airline your traveling and type of flight, or do most just assume it's the same no matter what?

Another reason is when using third party on-line travel services, do you know if they are absolutely reserving that seat or is it more a hold on that seat? Can the airlines direct booked passenegers override your seat selection?

If there is an equipment change, airlines try to accomodate your previous seat selection but it may not physically be possible if the configuation is not the same.

But most times its as simple as the passenegrs not checking in or confirming seat selection, or arriving when they are suppose to causing the seat(s) to get reassigned. This happens alot when people checkin online but forget that the airline may have a time cutoff for in person checkin as well. So people check in online several hours ahead of time and show up to the airport 1 hours before the flight, but the airline policy is you must physically complete the airport checkin 2 hours before flight or your seat is reassigned.
I always assumed that the 2-hr flight requirement is for security pass-through, although I've always been anal about arriving to the airport early, anyway. And it shouldn't matter if my seat is reserved. And when I purchase my tickets ~ and I usually book directly from the airlines ~ I assume my seat is confirmed. I always pick my own.

In my last trip returning home I selected an aisle seat on a 2-seat row, but I got bumped over by another solo traveler. Wasn't that big a deal because I can handle window, but it was still annoying because it should have happened.
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Old 06-04-2010, 11:05 AM
 
Location: Eretz Yisrael
21,376 posts, read 24,137,102 times
Reputation: 8872
There had to be a plane change. 777's come in basically two versions. Either with three or four seats down the middle. Neither has five. Somewhere earlier that day your plane got cancelled and the plane that was there was a replacement from a different airport. With the Volcano issue, this will be an issue for most of the summer depending on wind patterns. If this were a 3/2 split why couldnt one parent go with each group or was this a 2/2 split?

The most you will get, if anything, is a small voucher for a future flight.
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Old 06-04-2010, 11:24 AM
 
Location: Portlandia "burbs"
10,234 posts, read 13,996,915 times
Reputation: 25884
Something I just remembered, too, is that airlines downsize into smaller craft when there's too many unclaimed seats in a flight. I now remember that happening when my husband and I flew to New Orleans a couple of years ago. Not only did that affect some seating arrangements, it also caused the plane to leave late.
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