Anyone work at the Cyracom Tucson Call Center? (Nogales: find a job, bankrupt)

[Chelito23]

I am considering relocating to Tucson to take a job with Cyracom. I don't know much about the company. Is there anyone that has any first hand info on what kind of company it is like to work for and pay info for Spanish interpreters? Any other information would be appreciated. Thanks.

[Jukesgrrl]

I know someone who was recruited by Cyracom for a management position. She stayed for several years but never felt her contribution was valued and she eventually left for another job. She mentioned several times that they had a lot of employee turn-over. I also met someone recently -- here in Tucson -- who is looking for a Spanish translator job. I mentioned Cyracom to him and he said he had interviewed there and their pay scale was low -- he presumed it is because Spanish-speaking people in Tucson are not uncommon. According to him, Cyracom pays higher for other languages. Take that with a grain of salt. I'm just passing on info from others -- none of this is first-hand experience.

Would you be relocating at your own expense? If so, make sure you have a job firmly lined up before you move. It took me a year to find a job in Tucson and when I finally did, I worked two years and the company went bankrupt. The economy is as bad here as anywhere else and, in general, pay scales are much lower than the national average. Also, if you're interviewing with Cyracom, make sure the job is actually in Tucson. Much of their current growth is at their call center in Nogales, AZ, right on the border. And don't let anyone try to convince you that it's a reasonable commute to live in Tucson and work in Nogales.

[sierraAZ]

Originally Posted by Jukesgrrl

I mentioned Cyracom to him and he said he had interviewed there and their pay scale was low -- he presumed it is because Spanish-speaking people in Tucson are not uncommon.

It makes sense to me - Spanish speakers are a dime a dozen here. Besides, I've never heard of a call center paying well anyway.

[Bummer]

Generally speaking, Call Centers attract two employee types . . .

The first type . . . the individuals that give Call Centers a bad reputation. They tend to have horrible attendance and performance standards and flit from job to job. Since they rarely last beyond the typical "break-in" period to become an asset to the company, their pay scale remains low, quite often never rising above the initial rate.

The second and fairly unique type . . . these individuals apply themselves and become loyal and dedicated employees. Obviously they remain long enough to become valuable to the Call Center and are rewarded with regular pay increase as well as improved benefits.

Unfortunately, Call Centers seem to attract the uneducated and untrained individuals who expect to receive top pay from day one while offering very little in return.

MY TWO CENTS WORTH

[Evan_Lanctot]

A lot of times it's because they aren't treated fairly well that people cause problems in call centers.

My last job was in a call center and I was one of their top employees and the woman who ran the call center treated me like crap(while sleeping with several teenaged male employees).

[Bummer]

Originally Posted by Evan_Lanctot

A lot of times it's because they aren't treated fairly well that people cause problems in call centers.

My last job was in a call center and I was one of their top employees and the woman who ran the call center treated me like crap(while sleeping with several teenaged male employees).

Sadly, Evan . . . there are exceptions to every rule.

My 7 plus years in a call center was definitely an "eye opener" to put it mildly. Attendance and punctuality was a huge problem with many employees. It is impossible for any call center to function efficiently with so many employees literally "dropping by" when they felt like it.

However, in most cases, the employees that did perform to basic standards or above were rewarded well and frequently.

[Evan_Lanctot]

I was always on time, too......Oh well.

Many call centers in Maine(where I currently am)are shutting down.

[Spot]

You are considering relocating to take a job with a call center? Really?

[Bummer]

Originally Posted by Evan_Lanctot

I was always on time, too......Oh well.

Many call centers in Maine(where I currently am)are shutting down.

Very sad, Evan . . . OUTSOURCING.

As far as I'm concerning, outsourcing should be taxed heavily as it destroys jobs in this country and every dollar in payroll in gone, not recirculated.