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Old 04-23-2012, 11:06 AM
 
27 posts, read 118,033 times
Reputation: 25

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Hi, I have been on NJ unemployment for the past 5 months and have NEVER been able to call the unemployment office and actually speak to someone when i have a problem. Yesterday when trying to claim online, I got this message:

Your certification cannot be processed.

Please refer to "Telephone Number to Claim Weekly Benefits", provided at:

Department of Labor and Workforce Development | List of Telephone Numbers to Claim Weekly Benefits

I used the telephone number this morning to claim weekly benefits and it gave me the same response and did not give me any options to talk to anyone as to why this was happening. I also have not gotten anything in the mail telling me if my benefits have been turned off or anything. Does anyone know a number where i can actually talk to someone about this problem? Or does anyone know why i am getting this message?
Please help!

Thank you!
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Old 04-23-2012, 11:12 AM
 
Location: Wisconsin
14,157 posts, read 18,601,021 times
Reputation: 6728
Call the NJ customer service line - not the claim line. Many, many people on this board do that every day and get through to agents.

Or, better yet, visit your local UE office. There you will be able to use their phone banks to speak with an agent.
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Old 04-23-2012, 01:21 PM
 
27 posts, read 118,033 times
Reputation: 25
Tried calling and they said there was a 6 hour wait. how is that even possible? The office wont even be open in 6 hours. What a nightmare.
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Old 04-23-2012, 01:31 PM
 
Location: Wisconsin
14,157 posts, read 18,601,021 times
Reputation: 6728
Go to a NJ office. You won't wait 6 hours.
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Old 04-23-2012, 02:16 PM
 
27 posts, read 118,033 times
Reputation: 25
After doing some research, i found that this number 1-609-292-7162 was the fastest. I only waited 45 minutes. Compared to some of the other numbers i called (the wait was 6 hours at one, 4 hours at another.. the least was 3 hours) this number was definitely worth the 45 min wait and they helped me with everything.
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Old 05-06-2012, 08:40 AM
 
1 posts, read 27,710 times
Reputation: 12
i just got the same message. Can you tell us why you got this message? what happened? were you able to continue to receive EB?
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Old 05-07-2012, 02:33 PM
 
1 posts, read 27,663 times
Reputation: 12
Any word yet on this message as I am getting the same thing?
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Old 06-10-2012, 07:25 AM
 
86 posts, read 196,059 times
Reputation: 69
same here....I got the same message when I went to claim my continued benefits this morning (06/10/12) at 8:00am EST. I'm on Tier 3....

any idea?
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Old 06-29-2012, 07:39 AM
 
1 posts, read 26,938 times
Reputation: 13
Go online and file. Njuifile.net. file every Sunday, receive every Tuesday. Also, its always better to go in person for any issues. You have to keep a paper trail of everything conversation with the state . There are some very incompetent people employed by the state on NJ.
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Old 02-19-2014, 12:22 PM
 
2 posts, read 8,378 times
Reputation: 13
609-292-7162.... is a great number it only took 10 mins to get through to someone thanks
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