Tips for getting through to a live body @ California EDD (biweekly, interview) - benefits, rate, legislation, insurance, jobless, extension, jobs, employers, employees, hiring, resumes, occupations, government, laws, unions, contracts, workers - Page 10 - City-Data Forum

moved · 06-18-2012, 03:50 PM

Quote:

Originally Posted by Dennis P

I just tried calling the Vietnamese line but, of course, the recording is in Vietnamese, which I don't speak or understand. How do you know what buttons to press to get a live person?

The instructions are here in this thread.

Dennis P · 06-18-2012, 05:15 PM

Quote:

Originally Posted by moved

The instructions are here in this thread.

OK, I did the leg work and dug through this thread from the beginning. I found the instructions for getting through on the Vietnamese EDD number here.

mrorie · 06-25-2012, 01:51 PM

I just attempted the Vietnamese line trick and they said that they were not allowed to transfer callers to the English line. Anyone else get that, or should I just try again?

moved · 06-25-2012, 05:23 PM

They don't transfer callers, they help you themselves.

urjiah · 06-26-2012, 02:22 PM

just wanted to say thanks! This forum has been a godsend.. The intrawebs are a wonderful thing!

mrorie · 06-26-2012, 04:22 PM

Quote:

Originally Posted by moved

They don't transfer callers, they help you themselves.

Is this basically just a matter of the luck-of-the-draw in terms of operators? The one I got when I got through was pretty blunt about not being able to help me.

Ariadne22 · 06-26-2012, 04:29 PM

Thanks to this thread, I think too many are using the Vietnamese line and they've wised up, so aren't willing to be helpful anymore. Probably not used to the workload.

thebunny · 06-26-2012, 04:53 PM

Quote:

Originally Posted by Ariadne22

Thanks to this thread, I think too many are using the Vietnamese line and they've wised up, so aren't willing to be helpful anymore. Probably not used to the workload.

I am inclined to agree. Especially as the not helping and not transferring response seems to be new. That said, could have been a particular rep and not an overall change to their response on that line.

Hetheba · 06-26-2012, 05:24 PM

JMIRA's method still works, I just did it today! I never thought I'd be so happy to hear hold music!

mrorie · 06-26-2012, 05:44 PM

Quote:

Originally Posted by Hetheba

JMIRA's method still works, I just did it today! I never thought I'd be so happy to hear hold music!

Hmm, I just tried it and it didn't work. So, you press 1 for English, wait through the entire extended benefits message (SO ANNOYING), then hit 1-3-0 without waiting for the guy to talk? Or hit 1 to go to the next menu, then 3, then 0? I get a "Please enter a valid selection or you'll be disconnected!" message either way. Can you let me know what worked for you and how fast you hit the code?