Originally Posted by mississippimagnolia
I wonder if anyone from Metro reads these forums. The Metro Station Managers are completely worthless.
Do you hear us, Metro???? Your managers do nothing but take up valuable space and steal oxygen from those of us who are productive and contributing members of society. They are completely worthless when you need help. They are mean to the tourists. And I swear, they are the dumbest, most unprofessional group of people I have ever had the misfortune of dealing with.
WMATA clearly puts their best employees at the busiest stops, which makes sense. At Farragut North for example, I find the station managers to be helpful, pleasant and necessary. The guy in the morning stands right at the exit stalls, says good morning to everyone, and is out of his booth, ready to answer questions from the many tourists that need help. Even though I never need his help, I appreciate that he's doing a great job.
At a less busy, or mostly residential stops, I think you find some really
questionable hires. At the Shaw station, I haven't seen any evidence that they are interested in helping anyone or that they have the basic capacity to do so if they were ever inclined.
Unfortunately for the Shaw metro station and many others like it, we're going to pay an additional price for the cost of our station managers. WMATA is most likely going to reduce access to one of the exits(after 8pm, and all day on weekends) because of the cost of keeping a station manager at the booth (about $107k for those hours alone).