I worked for a call center, those dammed scripts are oftentimes written by non-native English speakers, rife with syntax errors, grammer errors, etc.
First, our jobs go overseas. Then, we take what we can get, and they tell us how to speak our own language!
It was dammed if you do or don't----we would be written up if we went off script, but also, if we didn't make the sale, usually because of some stupid mumble jumble we were forced to say! One script we had to give the customer service number 3x, each time it was different! Talk about making me feel like an idiot! When the customer questioned the discrepency, WTH could I say? Try all 3, maybe you'll get lucky and someone will answer!
Also, One time there was a glaring typo, your s**t will arrive in 3-5 days. Well, we had a gal who changed it to the obvious, your shipment
will arrive.....she was written up for going off script! So there we sit, telling people their s**t will arrive in 3-5 days, giving them 3 different customer service numbers, then got canned if our sales stats were low, when anyone with half a brain would cancel the order getting double talk like that!
Hope their **** arrived on time and we gave them excellent customer service!