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Old 12-17-2010, 08:09 PM
 
935 posts, read 2,051,665 times
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I just read an article today about a potentially growing trend. Allegedly, some businesses are starting to outsource their call centers, not to India, to rural areas in the U.S.. Some claim that outsourcing jobs to rural areas, instead of foreigners, allows businesses to possibly save money, feel more confident about sending their data to secure centers, and the article mentions how a few employers feel "patriotic" by hiring rural call centers to control their calls.

Outsourced ... to America?

I know of two call centers in my rural region, but I was wondering if anyone else saw this trend. Do you think the trend will grow? Or do you believe it's wishful thinking?
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Old 12-17-2010, 08:56 PM
 
Location: Stuck in NE GA right now
4,583 posts, read 9,841,812 times
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I know my phone company Windstream, moved their call center back to the USA about 4 years ago because of all the complaints. Windstream fka Alltel has call centers in 2nd tier cities like Charlotte, NC but not "rural rual" as far as I can tell.
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Old 12-17-2010, 09:13 PM
 
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I think the trend can grow if wages are competitive. If Indian people can change their accents enough to sound like Americans, then rural folk can drop their drawls enough to sound like city folk.
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Old 12-17-2010, 09:56 PM
 
Location: 757 raised and 703 living
21,300 posts, read 29,208,677 times
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Quote:
Originally Posted by kattwoman2 View Post
I just read an article today about a potentially growing trend. Allegedly, some businesses are starting to outsource their call centers, not to India, to rural areas in the U.S.. Some claim that outsourcing jobs to rural areas, instead of foreigners, allows businesses to possibly save money, feel more confident about sending their data to secure centers, and the article mentions how a few employers feel "patriotic" by hiring rural call centers to control their calls.

Outsourced ... to America?

I know of two call centers in my rural region, but I was wondering if anyone else saw this trend. Do you think the trend will grow? Or do you believe it's wishful thinking?
I hope the trend grows but I won't hold my breath.

Putting call centers in rural areas would be a great idea. You'd put people who are too far to commute to big cities for decent jobs to work close to home. Plus customer service would improve.

Actually I'm in the interview process for a call center in KY and that center brings good wage jobs with full benefits to Hardin County. That saves some folks an hour commute to Louisville for finding decent work.
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Old 12-17-2010, 10:45 PM
 
935 posts, read 2,051,665 times
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Quote:
Originally Posted by Alanboy395 View Post
I hope the trend grows but I won't hold my breath.

Putting call centers in rural areas would be a great idea. You'd put people who are too far to commute to big cities for decent jobs to work close to home. Plus customer service would improve.

Actually I'm in the interview process for a call center in KY and that center brings good wage jobs with full benefits to Hardin County. That saves some folks an hour commute to Louisville for finding decent work.
Ah! I went to college in Central Kentucky and I know most of my friends--college graduates through high school dropouts--were having a huge amount of trouble finding work after the economic collapse. Good luck on the interview!
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Old 12-18-2010, 01:49 AM
 
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Kattwoman what part of central Kentucky? I am a Kentucky boy myself miss home. But now up North now.
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Old 12-18-2010, 02:00 AM
 
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I am also in a hiring prosess for collections call center work in a rual area.I am waiting on the background check to come back.I hope they dont care about poor credit,but I dont think it was also a credit check.
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Old 12-18-2010, 02:39 AM
 
2,015 posts, read 4,497,620 times
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I know of several companies doing this-- and not even just necessarily for call center work. My friend's company actually moved a lot of jobs to New Mexico and Idaho. My company originally moved to NC and FL for cheaper wages than the North East and places like Chicago.
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Old 12-18-2010, 04:37 AM
 
Location: 757 raised and 703 living
21,300 posts, read 29,208,677 times
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Quote:
Originally Posted by kattwoman2 View Post
Ah! I went to college in Central Kentucky and I know most of my friends--college graduates through high school dropouts--were having a huge amount of trouble finding work after the economic collapse. Good luck on the interview!
I can understand it. I moved to Hardin County from Virginia and it took me from May to November to find a decent non-temp part-time job. Full-time work will be MUCH harder. I'm just trying to maintain until I finish my degree next December then I'll probably head back to Virginia to find decent work.

Which college did you go to?
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Old 12-18-2010, 04:41 AM
 
Location: 757 raised and 703 living
21,300 posts, read 29,208,677 times
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Quote:
Originally Posted by lovetheduns View Post
I know of several companies doing this-- and not even just necessarily for call center work. My friend's company actually moved a lot of jobs to New Mexico and Idaho. My company originally moved to NC and FL for cheaper wages than the North East and places like Chicago.
I know Zappos.com (based in Las Vegas) picked rural Sheperdsville, KY to put their factory. Not only does it have cheap wages but it has great proximity to the UPS hub at Louisville International Airport.
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