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What did you do to correct a situation when a customer/patient was not happy with the service you provided?
Any good ideas? thanks.
Is this because of a specific situation you have experienced or are you preparing for interview questions? Just curious.
Either way, I agree with what the Yzette said except that I would leave out the outrageous part if you are answering an interview question. I'd apologize to the customer that the service didn't meet their expectation, identify what the specific problem was and then do everything possible to remedy it.
Is this because of a specific situation you have experienced or are you preparing for interview questions? Just curious.
Either way, I agree with what the Yzette said except that I would leave out the outrageous part if you are answering an interview question. I'd apologize to the customer that the service didn't meet their expectation, identify what the specific problem was and then do everything possible to remedy it.
Most employers want to hear how you would kiss the customer's a-- forever to solve their problem... no matter how ridiculous or unreasonable it is.
What you SHOULD do is offer to listen to their complaint and see if there is anything within reason that can be cone to make them happy. It's not always possible.
When a coworker breaks the rules, I typically:
Get very upset and say something to the person
Get very upset about it but say nothing
Get somewhat upset about it but "let it go"
As long as I am not affected, it doesn't bother me
I have no previous work experience
Is this because of a specific situation you have experienced or are you preparing for interview questions? Just curious.
Either way, I agree with what the Yzette said except that I would leave out the outrageous part if you are answering an interview question. I'd apologize to the customer that the service didn't meet their expectation, identify what the specific problem was and then do everything possible to remedy it.
Quote:
Originally Posted by katalin
yes preparing for interview questions. thanks.
Then I agree with BS13. Don't mention the outrageous part. I thought you meant in a real situation. Sometimes irate customers can be unrealistic. "I want a refund and I want a handwritten apology from you and I want an extra $1,000 or I am going to sue you because I HATE COLD COFFEE!"
However, as long as you are preparing for interview questions, you might want to think about how you would respond to that. "What if the customer is unreasonable?"
Answer: "I would resolve it to the best of my ability, in accordance with company policy, and if that doesn't work, I would consult my manager."
That protects, you, too, because it shows that you have the professionalism to assume that they have the professionalism to have a policy in place for situations like that.
Ask them what it would take to make them happy. If it is outrageous, Then offer an alternate to that. Tell the interviewer that your work ethic makes sure the customer/client/guest walks away with a smile and happy. No exceptions.
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