Mini talk at my work...advice on giving it (credit card, tips, job)
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I'm a top performer at my job so I have been asked to give a talk on how to get customers to open credit cards Any tips on giving such little talks like this at work?
Adult learning is different than teaching kids. Make the experience interactive. Train the Trainer is a course I took many years ago and it has stuck with me. Get the participants involved and actively adding to your talk in some way. They will pay more attention and might actually learn something !
No, not really just how to go about giving the talk I already know the material I want to speak about. How should I organize it etc.
I agree with making it interactive. Also, and I have done a LOT of recruiting and training in retail, make it realistic. You know that, for example, no matter how good the CC deal, a customer who is going through the loan process of a new house is NOT going to open one and risk changing their credit score. Corporate LOVES to say that there are ways to talk everyone into anything. Those of us in the trenches (and I have been all the way to the store manager in a retail store) know that is NOT the case. So, be real. You are successful and I am guessing it is because you are also able to tell the customers who are responsive. Focus on what you do personally to be successful and you will have a more receptive audience.
1. Tell them what you're going to tell them.
2. Tell them.
3. Summarize what you just told them.
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Any tips on giving such little talks like this at work?
