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Hello.
I am in a call center position as a recent college graduate. I was hired two weeks after my coworker. He talks down to me, acts as if every day is my first day; although I believe we're on equal footing job-knowledge wise. I have had to help him out of a jam a time or two. Both been here roughly 3 months. Today, he told me how to do something in the software we use equivalent to "if you need to start the car, you need to turn the keys". I just looked at him and said "oh, I know". One day I was attempting to complete a customer's order, although the system was being temperamental, although I have seen that issue before. he looked over at me, "I know how to handle this! Put them on hold, I know what to do" He took over my call, and attempted to resolve the issue, although to his surprise, he got just as far as I could. Once he finished the call, unsuccessfully, I told him "yeah, I've seen that a few times, I knew what to do, it cannot be resolved by us and needs a management override". He just looked at me.
He likes to abbreviate things and when he asks I never know what he's talking about. "Oh..well never mind!" he'll say.
We have daily reports to send out. One day, we needed information from the accounting department before we sent it out to senior management. There was a delay of several hours, and we finally got the information. As I composing the report, he came over and said "its too late to send the report out!" I was under the understanding there was no time frame to send it out (eg better late than never). I verified with a manager, and he confirmed that I was correct. As an aside, I did mention that he might want to remind "Adam", as he told me that it was too late.
I have never been talked down to like this. I don't understand why he's doing it. I think it might be because I am the newest and he has to make it "look" as I am still the newbie, even though he's been there all of two weeks longer than me. I have thought about telling him that I know what I am doing, and if I need help I will ask. That he should stop trying to over-hear my calls and guess what the customer wants based on what he hears. Every call he asks "Oh what did they want?" As if I did something severely wrong, and he might need to swoop in and call the customer back to right my wrong.
Its getting old, fast. Luckily, I only have to work with him a few days a week, but still..
I have also thought about doing the same to him. "Oh, if you put your hand in water, it'll get wet" type of basic suggestions as it relates to the job, but that might be childish.
I have tried my best to ignore him. No one else does it to me. I am just concerned that management might pick up on it and it will seem as if I truly need this help, or something.
Has this ever happened to anyone? Best course of action? Suggestions? Thanks!
Nothing. I didn't want to come off as complaining this early in my job. I want to keep under the radar. The only thing I said is "you should better remind Adam to send out the report". Not sure if the manager reminded Adam. He simply said "yes, we send it out no matter the time".
Either you ignore him or put your foot down get him to mind his own business. Tell him you will open your mouth to ask if you need his unneccessary assistance.
It occurs to me that you are both entry level and simply do not always know how to talk to people in a professional environment. It takes a couple of years to get there.
It occurs to me that you are both entry level and simply do not always know how to talk to people in a professional environment. It takes a couple of years to get there.
Why lump OP in with the narcissist? From what we've heard OP isn't acting unprofessional at all, just the attention ***** coworker...
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