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Old 08-09-2016, 03:23 PM
SQL SQL started this thread
 
Location: The State of Delusion - Colorado
1,337 posts, read 1,187,124 times
Reputation: 1492

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Have you ever quit a job where you have absolutely terrible IT infrastructure in place and it is nearly impossible or takes forever to get your IT issues resolved? I'm referring to poor network connectivity, dated hardware, support tickets that get resolved in an extremely slow manner, etc.

I have not, because I've typically worked at companies that have pretty decent IT infrastructure in place. But the company I work at now has some very poor IT support IME. It takes weeks to get IT support tickets resolved. Most of the time, I have to hound somebody down in IT to address a particular ticket. Sometimes, even when I do that, it still takes forever to get the issue resolved.

The desktop I have has to be 10 years old. It is a hand me down. The processor is so slow, that I usually have to restart sometime each day just to have it handle my workload. I've asked for a OS and memory upgrade, but the ticket is currently pending. I've been waiting on a laptop request for several weeks, and each time I reach out, I'm given a poor excuse as to why it wasn't taken care of. I'm not given updates on my tickets.

I've never had to deal with such poor IT support. Have any of you? Have you quit because IT infrastructure and support were so poorly run?
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Old 08-09-2016, 03:27 PM
 
Location: TN/NC
34,864 posts, read 30,962,553 times
Reputation: 47210
At one of my former shops, we were in a Regus office for about a year. I think we had 6 Mbps cut like seven ways at one time. We had to run some apps through Citrix because there wasn't sufficient bandwidth to run the client locally. I never thought our internal IT was that competent but they were limited by our situation at the timE.
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Old 08-09-2016, 03:55 PM
 
96 posts, read 100,431 times
Reputation: 310
This situation is sadly typical of corporate America - running IT infrastructure with bubble gum and duct tape. It's not only infrastructure, you also might see enterprise apps like PeopleSoft five major upgrades behind. Organizations simply don't want to pony up the big dough to keep their systems updated. Conversely, I worked for a major bank (.com site specifically) a couple of years ago and they continually poured big bucks into their infrastructure, security and applications. There were always busy upgrading or implementing new stuff.
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Old 08-09-2016, 04:19 PM
 
902 posts, read 743,938 times
Reputation: 2717
Gives IT a bad name. I treat all my users as my own personal customers, but I do have to make due with what I have because IT is seen as a cost.
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Old 08-09-2016, 05:44 PM
 
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
44,210 posts, read 80,369,332 times
Reputation: 57090
I'd never have a job if I did that. I have yet to work at any place with really good IT support, eventually I learned some SQL so I could do my own queries.
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Old 08-09-2016, 06:04 PM
 
115 posts, read 98,084 times
Reputation: 104
I work in marketing and my computer barley runs photoshop. I have to restart daily and half the times I have to print my personal MacBook so I can just use photoshop on it instead
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Old 08-09-2016, 07:32 PM
 
115 posts, read 98,084 times
Reputation: 104
Quote:
Originally Posted by rocky1975 View Post
Gives IT a bad name. I treat all my users as my own personal customers, but I do have to make due with what I have because IT is seen as a cost.
I understand this point completely, but when you are in the tech industry and have slow computers makes you wonder.
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Old 08-09-2016, 07:46 PM
 
10,075 posts, read 7,485,800 times
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No one would work for the fed if they minded slow IT solutions...
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Old 08-09-2016, 09:17 PM
 
Location: Land of Free Johnson-Weld-2016
6,470 posts, read 16,338,415 times
Reputation: 6518
One of my friends did. She couldn't do her job. She since got a better positon with the hardware and software she needed to be productive.
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Old 08-10-2016, 01:06 AM
 
Location: NYC
20,550 posts, read 17,546,214 times
Reputation: 25616
Most workers love it if the systems are down and they have an excuse to play Candy Crush while waiting for IT support.

The real problem I see is that poor IT support is a symptom of poor management & decision making.

I've seen companies with deep pockets spend a fortune and still have outages because rampant corruption within their management structure bleed the company. Very rarely have I seen a company that don't have the money to spend on tech because in today's world. IT can be managed and run very frugal if you have the right people that can automate things and choose wisely where money is spent.
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