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Have you ever quit a job where you have absolutely terrible IT infrastructure in place and it is nearly impossible or takes forever to get your IT issues resolved? I'm referring to poor network connectivity, dated hardware, support tickets that get resolved in an extremely slow manner, etc.
I have not, because I've typically worked at companies that have pretty decent IT infrastructure in place. But the company I work at now has some very poor IT support IME. It takes weeks to get IT support tickets resolved. Most of the time, I have to hound somebody down in IT to address a particular ticket. Sometimes, even when I do that, it still takes forever to get the issue resolved.
The desktop I have has to be 10 years old. It is a hand me down. The processor is so slow, that I usually have to restart sometime each day just to have it handle my workload. I've asked for a OS and memory upgrade, but the ticket is currently pending. I've been waiting on a laptop request for several weeks, and each time I reach out, I'm given a poor excuse as to why it wasn't taken care of. I'm not given updates on my tickets.
I've never had to deal with such poor IT support. Have any of you? Have you quit because IT infrastructure and support were so poorly run?
At one of my former shops, we were in a Regus office for about a year. I think we had 6 Mbps cut like seven ways at one time. We had to run some apps through Citrix because there wasn't sufficient bandwidth to run the client locally. I never thought our internal IT was that competent but they were limited by our situation at the timE.
This situation is sadly typical of corporate America - running IT infrastructure with bubble gum and duct tape. It's not only infrastructure, you also might see enterprise apps like PeopleSoft five major upgrades behind. Organizations simply don't want to pony up the big dough to keep their systems updated. Conversely, I worked for a major bank (.com site specifically) a couple of years ago and they continually poured big bucks into their infrastructure, security and applications. There were always busy upgrading or implementing new stuff.
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
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I'd never have a job if I did that. I have yet to work at any place with really good IT support, eventually I learned some SQL so I could do my own queries.
I work in marketing and my computer barley runs photoshop. I have to restart daily and half the times I have to print my personal MacBook so I can just use photoshop on it instead
Most workers love it if the systems are down and they have an excuse to play Candy Crush while waiting for IT support.
The real problem I see is that poor IT support is a symptom of poor management & decision making.
I've seen companies with deep pockets spend a fortune and still have outages because rampant corruption within their management structure bleed the company. Very rarely have I seen a company that don't have the money to spend on tech because in today's world. IT can be managed and run very frugal if you have the right people that can automate things and choose wisely where money is spent.
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