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Old 03-31-2019, 12:02 PM
 
4,069 posts, read 5,464,316 times
Reputation: 4920

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Quote:
Originally Posted by tonym9428 View Post
So I have an offer from a company and their rating is 2.0. This seems horrendous, even for a call center.
70% of the reviews are negative and 30% seem good
With call centers, this is expected. But the companies rating is worse than most other call centers
I'm talking with them about a business analyst role

So how much stock do you put in Glassdoor when considering a job offer?
I recommend filtering the reviews by business analyst or by location. It will remove quite a bit of noise. If corporate location has more complaints than other corporates in the same area, I would avoid.
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Old 03-31-2019, 12:23 PM
 
2,053 posts, read 595,092 times
Reputation: 2905
Quote:
Originally Posted by move4ward View Post
I recommend filtering the reviews by business analyst or by location. It will remove quite a bit of noise. If corporate location has more complaints than other corporates in the same area, I would avoid.
A lot are afraid of being found out (especially if there are only 5 people in your role in the world entire company) so they don't specify job titles or departments in the review. But any jargon or details should give it away to you without it being literal or spelled out. (I.e. - "Tech is oudated", "procurement is non responsive")
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Old 03-31-2019, 01:51 PM
 
18,843 posts, read 7,328,222 times
Reputation: 8064
If its a high quantity of reviews, I would avoid working for any corp with bad ratings.
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Old 03-31-2019, 02:13 PM
 
Location: Aurora Denveralis
8,579 posts, read 3,010,942 times
Reputation: 12784
It's like any other review system: if you read through enough reviews and throw out the extremes, what's left is likely an accurate representation. Simply looking at the composite numbers is next to useless.

For every suck-up "Gosh this place is wonderful" review and every complete trashing by someone who couldn't be happy if they were made God, there are usually several thoughtful reviews with explanations of the issues. Focus on those and watch for red flags that might apply to your boss, department or job.
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Old 03-31-2019, 03:53 PM
gg
 
Location: Pittsburgh
17,921 posts, read 18,241,603 times
Reputation: 11481
I looked up the big company I work for and I put very little if any stock in that site.
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Old 03-31-2019, 07:46 PM
 
3,764 posts, read 3,500,076 times
Reputation: 8933
It's like Yelp. You have to read between the lines because some reviews are fake, and others are written by disgruntled ex-employees who may or may not have a balanced view of things.

I've worked for great managers at terrible companies, and I've worked for awful managers at great companies. Your experience may vary from department to department.
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Old 03-31-2019, 08:06 PM
 
528 posts, read 617,202 times
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I will take a glance but don't let the comments people that I don't know impact my thoughts. I once worked for a company that literally spent money to another company to get negative comments removed (like outsourcing PR) and they would have management posting fake reviews that were over the top glowing.

I can always tell a good company or not by interviewing them myself since I know the questions to ask. I then take everything together and make my conclusion. There are a lot of crappy companies out there you gotta make sure you interview the company. The harder they try to make things sound amazing the more you can side on "this is BS". A company with a good rep will show via revenue.

I use Glassdoor for salaries. Indeed is getting into the game of providing salaries now too and I like that. I wished Linkedin forced employers to list a salary.
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Old 03-31-2019, 08:13 PM
 
528 posts, read 617,202 times
Reputation: 779
I once interviewed with a company that had these titles for Glasdoor reviews:

"Great People, Great Management, Great Mission"

"Great mission, headed in the right direction"

"Great Company Making Huge Impact on ........"

"Growing ed-tech company that really values its employees."

The way that company contacted me to chat with them was totally unprofessional and the person who was the hiring manager failed to show up for the face-to-face meeting that was scheduled through video conferencing and had another person doing the interview. Made up job titles and the person on the other side was so clueless about the subject title I could immediately tell that those Glassdoor reviews were all BS. I just cut the interview off and said I wasn't interested anymore since their team failed to properly prep themselves for what was requested to be done.
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Old 03-31-2019, 08:38 PM
 
6,252 posts, read 3,451,115 times
Reputation: 5697
I worked at a place that had poor reviews until a new head of HR joined. Then they magically got better through (1) removal of the most negative reviews and (2) flooding Glassdoor with 5 star “everything is great” reviews. The average score went up .5 in a few months.

I don’t know how they managed to do #1 as Glassdoor itself states they don’t remove negative reviews. I have a feeling they used a service that likely claimed that some of the complaints about technology issues were breaking confidentiality or something.
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Old 03-31-2019, 09:05 PM
 
685 posts, read 249,062 times
Reputation: 1810
Quote:
Originally Posted by markjames68 View Post
I worked at a place that had poor reviews until a new head of HR joined. Then they magically got better through (1) removal of the most negative reviews and (2) flooding Glassdoor with 5 star “everything is great” reviews. The average score went up .5 in a few months.

I don’t know how they managed to do #1 as Glassdoor itself states they don’t remove negative reviews. I have a feeling they used a service that likely claimed that some of the complaints about technology issues were breaking confidentiality or something.
Sometimes I think some company may have connection with or relative who works at Glassdoor and/or Indeed, then that person could help to remove the negative reviews.
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