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Old 04-08-2019, 09:11 PM
 
Location: Houston
1,645 posts, read 575,198 times
Reputation: 1444

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Unbelievable! I work in a Fortune 60 insurance company and always struggle when I try to find out information about my health benefits and/or PTO policy. The company’s intranet will NOT lead me to an Evidence of Coverage or an explanation of what the rules are to utilize a SHORT TERM DISABILITY balance. I can’t even find an e-mail of a business contact of that department. When I called the number on the back of my “insurance card”, I was told that I would have to call my company for MORE information AFTER he gave me wrong information about my deductible. In the event, I do engage a “live” e-mail response, they really seem to try to cut short the convo. What gives?!! Is this common?
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Old 04-09-2019, 05:34 AM
 
1,565 posts, read 405,831 times
Reputation: 2909
Quote:
Originally Posted by Hopelesscause View Post
Unbelievable! I work in a Fortune 60 insurance company and always struggle when I try to find out information about my health benefits and/or PTO policy. The company’s intranet will NOT lead me to an Evidence of Coverage or an explanation of what the rules are to utilize a SHORT TERM DISABILITY balance. I can’t even find an e-mail of a business contact of that department. When I called the number on the back of my “insurance card”, I was told that I would have to call my company for MORE information AFTER he gave me wrong information about my deductible. In the event, I do engage a “live” e-mail response, they really seem to try to cut short the convo. What gives?!! Is this common?
Let's slow this down here.

Are you referring to Short Term Disability insurance? There is no balance to utilize. That's just an insurance policy.

What happens if you walk into HR and ask questions?
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Old 04-09-2019, 06:27 AM
 
9,792 posts, read 17,010,948 times
Reputation: 18446
When I have an HR question I pick up the phone and call them. Have you done that?
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Old 04-09-2019, 07:17 AM
 
Location: Los Angeles
12,190 posts, read 10,389,006 times
Reputation: 33244
Are you hesitant to contact HR because you are planning on possibly going out on leave and using short term disability to cover it and you don't want them to know you are looking into it? The only way to find out is to ask.
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Old 04-09-2019, 07:28 AM
 
11,153 posts, read 8,563,629 times
Reputation: 28151
Your normal medical insurance is NOT the same as your disability coverage. They usually are separate policies handled by different companies entirely.

Fortune 60 companies have entire departments dedicated to benefits. Contact them.
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Old 04-09-2019, 10:38 AM
 
Location: Houston
1,645 posts, read 575,198 times
Reputation: 1444
Quote:
Originally Posted by rummage View Post
Let's slow this down here.

Are you referring to Short Term Disability insurance? There is no balance to utilize. That's just an insurance policy.

What happens if you walk into HR and ask questions?
What you are missing is that the Company does NOT have an HR line or person! All we have is a series of topics to click on (ex: Adding Dependent to coverage, dropping dependent, etc). If you click on it and you don't get an answer, so sad.


After a lot of searching on the site, I was able to find a small print e-mail address that I sent my question to and received an answer this morning. If I'm reading it correctly, the policy was changed which means that the STD allowance can now be used as standard "sick time" without waiting period requirement the way that STD does.
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Old 04-09-2019, 11:44 AM
 
Location: Chicago area
8,818 posts, read 13,312,939 times
Reputation: 15995
Man I'd love to work for a company with no HR people shoving pseudoscience down my throat.
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Old 04-09-2019, 03:57 PM
 
7,968 posts, read 9,727,619 times
Reputation: 14033
Not a chance in hell that AIG does not have an HR department. If you can't find a number anywhere, why not contact your Chief Human Resource Officer, Maggie Zheng?


https://www.humanresourcesonline.net...and-many-more/


Or better yet, scroll down the org chart a few layers in your company directory to find someone to help you.
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