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Old 05-02-2019, 06:42 PM
 
Location: Backwoods of Maine
7,107 posts, read 8,145,682 times
Reputation: 18735

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Quote:
Originally Posted by MarshaBrady1968 View Post
Calling is aggressive, invasive, and rude if email is a choice you have, and you do not have an emergency.
Sounds like a millennial working in customer service, used to working with smart phone only, and driven to exasperation by a regular landline telephone, which rings relentlessly until answered.

Phone calls are often necessary when texts get forgotten and emails go into the queue to be answered "later". The spoken word is much faster to understand than the written word. When a call is answered, the answerer is put on the spot. I suspect this is why you find calls to be "aggressive, invasive and rude".

Too many young people are used to dealing with "oblique" and impersonal correspondence. The smart phone (and the internet in general) are good places to hide behind the anonymity and security of the keyboard. To have to deal personally with others on a face to face or voice to voice basis, can be scary. Part of the work experience involves learning how others wish to communicate with you, not the other way around.
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Old 05-02-2019, 11:00 PM
 
736 posts, read 187,929 times
Reputation: 1262
Quote:
Originally Posted by MarshaBrady1968 View Post
LOL- Can't do that at work. I do cheat the system though, and call myself from my cell phone and put myself on hold so it looks like I am on the phone and therefore cannot take another one
Utterly ridiculous.
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Old 05-02-2019, 11:02 PM
 
Location: Honolulu
1,065 posts, read 1,467,637 times
Reputation: 2341
So basically you don't like taking calls. I suggest you find another job if you hate it so much.
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Old 05-03-2019, 05:38 AM
 
Location: Northern Virginia
5,102 posts, read 5,385,884 times
Reputation: 12612
Quote:
Originally Posted by MarshaBrady1968 View Post
Calling is aggressive, invasive, and rude if email is a choice you have, and you do not have an emergency.
Meh. That's your opinion, and you know what they say about opinions.
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Old 05-03-2019, 06:06 AM
 
20,521 posts, read 16,599,446 times
Reputation: 38519
Quote:
Originally Posted by MarshaBrady1968 View Post
In 1895, if you wanted to ask someone a question, tell them exciting news, or get business done, you would get into your coach and go to see them. It mattered not if they were in the bathtub (home), or in the middle of helping another customer (work), as it was your only choice

By the 1920's almost 100% of America had phones. It then became much less laborious to contact someone for business purposes, and was starting to be considered rude to simply show up at someone's home without calling first, as we now had another choice. Certain businesses, like retail, of course still commanded presence, but others, such as banking, may be better served by calling first and resolving over the phone, or making an appointment so as to not rudely barge in on someone else's time

Today, we have yet another choice: email and/or text message. Today, for those businesses which actually sit and work at a computer in order to help customers and get things done, it is RUDE to call and demand to be helped immediately. It says to the person receiving the call "I don't care how busy you are, what you are doing, or how invasive it is for you to have you stop, drop, and help me immediately. *I* am the most important person in the world, and whomever you're currently helping is dirt under my feet".

If it were, say, a retail store, where you actually WANT foot traffic, you still would not barge into a conversation and force the salesperson to drop what they're doing and help you in favor of who they were already helping.

Even in medical situations, if it is not an emergency life or death situation, you make an appointment, often by computer and not phone.

Calling is aggressive, invasive, and rude if email is a choice you have, and you do not have an emergency.
I don’t understand your post at all. You dial the phone and someone answers and says may I help you. How is that rude? You sit on hold if they’re not available. They don’t answer the phone and then say I’m helping someone else. I like to make my appointments over the phone in some cases. When I make doctors appointment, there’s one nurse practitioner that I prefer her not to see, , so I call and make my appointment so I can request that I not be assigned to her. I’ve never heard that using a telephone is rude. I don’t agree at all.
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Old 05-03-2019, 06:09 AM
 
20,521 posts, read 16,599,446 times
Reputation: 38519
Quote:
Originally Posted by MarshaBrady1968 View Post
LOL- Can't do that at work. I do cheat the system though, and call myself from my cell phone and put myself on hold so it looks like I am on the phone and therefore cannot take another one
You’re not cheating “the system”, you’re cheating your employer and your employers customers.
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Old 05-03-2019, 07:56 AM
 
736 posts, read 187,929 times
Reputation: 1262
Quote:
Originally Posted by ocnjgirl View Post
You’re not cheating “the system”, you’re cheating your employer and your employers customers.
Yep. And people wonder why they get micro managed - it’s the thieves sitting next to you that create that.
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Old 05-03-2019, 08:34 AM
 
Location: Northern Virginia
5,102 posts, read 5,385,884 times
Reputation: 12612
Quote:
Originally Posted by AlterEgo42 View Post
Yep. And people wonder why they get micro managed - it’s the thieves sitting next to you that create that.
It just takes one bad egg to ruin it for everyone else.
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Old 05-03-2019, 08:38 AM
Status: "Disagreeing is not the same thing as trolling." (set 6 days ago)
 
Location: Texas
9,443 posts, read 3,628,914 times
Reputation: 19466
Quote:
Originally Posted by MarshaBrady1968 View Post

Calling is aggressive, invasive, and rude if email is a choice you have, and you do not have an emergency.
I find texting to be rude because there are people who think if they text, the person should respond right away.
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Old 05-03-2019, 08:46 AM
Status: "Disagreeing is not the same thing as trolling." (set 6 days ago)
 
Location: Texas
9,443 posts, read 3,628,914 times
Reputation: 19466
Quote:
Originally Posted by Okey Dokie View Post
OP - do you realize that some people (seniors) don’t “do” e-mail at all, or are very uncomfortable with it? If you are so against incoming calls, what’s wrong with letting it go to voice mail or “let me do some research on that and I’ll get back with you?”

Sometimes, a voice conversation is much easier than a bunch of emails.
I agree.

There are people over on the relationships board who are trying to "date" via text messaging. They've never met the person in real life or had a face to face conversation, or even a phone conversation with that person! Yet they believe they are in a real relationship. the person stops responding to their texts and that is the "break-up" and they are upset and unhappy about a person they never met before in their life. And many of these people wonder why they are still single. They've never been on a real date or had a live conversation with someone they are supposedly interested in. And they don't have real sex either, they do "sexting" over the phone by sending racy pics and such.

I have a neighbor who lives across the street who would text me all day long. Eventually I stopped responding. She could just call or walk across the street to visit. I have zero interest in responding to her texts on a regular basis because this would require me to carry my cell phone in front of my face all day long to see the messages. And it's obvious she cannot have inter-personal relationships with people, just electronic "friendships".
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