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Old 05-03-2019, 12:33 PM
 
Location: DFW
549 posts, read 153,080 times
Reputation: 869

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Quote:
Originally Posted by Nor'Eastah View Post
Sounds like a millennial working in customer service, used to working with smart phone only, and driven to exasperation by a regular landline telephone, which rings relentlessly until answered.

Phone calls are often necessary when texts get forgotten and emails go into the queue to be answered "later". The spoken word is much faster to understand than the written word. When a call is answered, the answerer is put on the spot. I suspect this is why you find calls to be "aggressive, invasive and rude".

Too many young people are used to dealing with "oblique" and impersonal correspondence. The smart phone (and the internet in general) are good places to hide behind the anonymity and security of the keyboard. To have to deal personally with others on a face to face or voice to voice basis, can be scary. Part of the work experience involves learning how others wish to communicate with you, not the other way around.
LOL- I am 51 years old, so at my age, I'll take the compliment
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Old 05-03-2019, 12:35 PM
 
Location: Aurora Denveralis
8,579 posts, read 3,001,676 times
Reputation: 12779
Quote:
Originally Posted by Okey Dokie View Post
Sometimes, a voice conversation is much easier than a bunch of emails.
A rule I heard long ago and have come to agree with is that if an issue isn't resolved by a second email, pick up the phone.
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Old 05-03-2019, 02:20 PM
 
Location: DFW
549 posts, read 153,080 times
Reputation: 869
Quote:
Originally Posted by Quietude View Post
A rule I heard long ago and have come to agree with is that if an issue isn't resolved by a second email, pick up the phone.
Now THAT I actually agree with!
I am actually the type of person that if you don't receive a reply from me within an hour, check the morgues and hospitals. That is true for work and personal email, as well as texts. In fact, I struggle to understand how someone could live any differently. All that junk piling up would make me a nervous wreck.
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Old 05-03-2019, 04:22 PM
 
736 posts, read 187,929 times
Reputation: 1262
Quote:
Originally Posted by MarshaBrady1968 View Post
Now THAT I actually agree with!
I am actually the type of person that if you don't receive a reply from me within an hour, check the morgues and hospitals. That is true for work and personal email, as well as texts. In fact, I struggle to understand how someone could live any differently. All that junk piling up would make me a nervous wreck.
Oh. You mean the “junk” that piles
On your coworkers while you shirk your duties?
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Old 05-03-2019, 04:45 PM
 
Location: Denver CO
21,155 posts, read 11,754,604 times
Reputation: 32132
Quote:
Originally Posted by MarshaBrady1968 View Post

Calling is aggressive, invasive, and rude if email is a choice you have, and you do not have an emergency.
Quote:
Originally Posted by MarshaBrady1968 View Post
LOL- Can't do that at work. I do cheat the system though, and call myself from my cell phone and put myself on hold so it looks like I am on the phone and therefore cannot take another one
So in other words, you have a job where part of your responsibilities include answering phone calls and you are annoyed that you are expected to perform that part of the job. That doesn't make calling aggressive, invasive or rude.

But perhaps you would be better off seeking a different job that did not include that as part of your responsibilities, or at least one where you are allowed to let a call go to voicemail if you are in the middle of something that requires concentration and that you don't want to be interrupting while doing.
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Old 05-03-2019, 05:53 PM
 
3,339 posts, read 2,073,907 times
Reputation: 2367
Quote:
Originally Posted by MarshaBrady1968 View Post
In my line of work, it's not what you know, it's what you can prove, so everything needs to be in writing. That's another part of the same rant
not only that, i dont want waiting for 30 or more minutes before a warm body answers your call.

so for me, i ask immediately what is their email add and just shoot the email whatever problem you have then go back to what you are doing. if it is very urgent, then i call.
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Old 05-03-2019, 07:12 PM
 
736 posts, read 187,929 times
Reputation: 1262
Quote:
Originally Posted by payutenyodagimas View Post
not only that, i dont want waiting for 30 or more minutes before a warm body answers your call.

so for me, i ask immediately what is their email add and just shoot the email whatever problem you have then go back to what you are doing. if it is very urgent, then i call.
A major reason you would have to wait if you called the OP’s company is because she has called her phone from her cell.

Immediate termination in my world.
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Old 05-03-2019, 07:28 PM
 
2,589 posts, read 1,928,685 times
Reputation: 2534
However you do it, is simply a form of communication. What’s the big deal?
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Old 05-03-2019, 07:38 PM
Status: "Disagreeing is not the same thing as trolling." (set 6 days ago)
 
Location: Texas
9,445 posts, read 3,628,914 times
Reputation: 19466
Quote:
Originally Posted by emm74 View Post
But perhaps you would be better off seeking a different job that did not include that as part of your responsibilities, or at least one where you are allowed to let a call go to voicemail if you are in the middle of something that requires concentration and that you don't want to be interrupting while doing.
Yes. A different type of job that doesn't involve using a phone. Although I'm not sure what job that would be. Personally, if I'm dealing with a business as a customer, I'm not going to send text messages.
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Old 05-03-2019, 10:56 PM
 
6,950 posts, read 3,855,193 times
Reputation: 14761
Quote:
Originally Posted by MarshaBrady1968 View Post
In 1895, if you wanted to ask someone a question, tell them exciting news, or get business done, you would get into your coach and go to see them. It mattered not if they were in the bathtub (home), or in the middle of helping another customer (work), as it was your only choice

By the 1920's almost 100% of America had phones. It then became much less laborious to contact someone for business purposes, and was starting to be considered rude to simply show up at someone's home without calling first, as we now had another choice. Certain businesses, like retail, of course still commanded presence, but others, such as banking, may be better served by calling first and resolving over the phone, or making an appointment so as to not rudely barge in on someone else's time

Today, we have yet another choice: email and/or text message. Today, for those businesses which actually sit and work at a computer in order to help customers and get things done, it is RUDE to call and demand to be helped immediately. It says to the person receiving the call "I don't care how busy you are, what you are doing, or how invasive it is for you to have you stop, drop, and help me immediately. *I* am the most important person in the world, and whomever you're currently helping is dirt under my feet".

If it were, say, a retail store, where you actually WANT foot traffic, you still would not barge into a conversation and force the salesperson to drop what they're doing and help you in favor of who they were already helping.

Even in medical situations, if it is not an emergency life or death situation, you make an appointment, often by computer and not phone.

Calling is aggressive, invasive, and rude if email is a choice you have, and you do not have an emergency.
Calling is neither aggressive, invasive nor rude if one's employer offers it to their customers as a method of communication. If you are not emotionally equipped to answer the phone without insinuating your bizarre personal beliefs into the interaction perhaps you should be employed elsewhere.
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