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Old 05-17-2019, 07:41 AM
 
780 posts, read 202,959 times
Reputation: 1134

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Quote:
Originally Posted by wheelsup View Post
Wait I thought you said the job was easy to learn and "basic stuff"? At least you're finally admitting it.

Your wage of approx $12/hr for something like this is a joke IMO. Pay should be at least another $5/hr. $12/hr is general high school wage levels here in cheap NC even.
~$12/hr for Maryland (where OP indicated she is from) is probably pretty low as well. So I guess it shouldn't be a surprise that finding "quality" labor has come to be so difficult for her and management.
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Old 05-17-2019, 07:55 AM
 
11,924 posts, read 21,508,334 times
Reputation: 11704
Quote:
Originally Posted by Sir Quotes A Lot View Post
~$12/hr for Maryland (where OP indicated she is from) is probably pretty low as well. So I guess it shouldn't be a surprise that finding "quality" labor has come to be so difficult for her and management.
Wow Maryland? Holy smokes that is low. I was thinking they were in the Midwest somewhere.
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Old 05-17-2019, 08:19 AM
 
Location: Planet Telex
4,649 posts, read 2,287,789 times
Reputation: 4378
Quote:
Originally Posted by wheelsup View Post
Wow Maryland? Holy smokes that is low. I was thinking they were in the Midwest somewhere.
Employers want top talent for no money.
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Old 05-17-2019, 08:19 AM
 
Location: Where rhotic consonants are either absent or intrusive
8,902 posts, read 5,232,440 times
Reputation: 14597
Quote:
Originally Posted by LowonLuck View Post
I was here 15 years ago. Worked for about 5 when the company was having money and building business issues. I bounced for a few years until I landed the government job. At that point the owner asked me to come back. I have been back around 2 or close to two years now. I will try to stay here until retirement.
That's an unusual/backward career move: choosing to leave a government job (presumably with a pension, good benefits, job security, steady paycheck), to work for a small business that has paid you with IOUs.

Last edited by Ginge McFantaPants; 05-17-2019 at 08:41 AM..
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Old 05-17-2019, 09:32 AM
 
7,378 posts, read 2,921,799 times
Reputation: 12267
Quote:
Originally Posted by Sir Quotes A Lot View Post
~$12/hr for Maryland (where OP indicated she is from) is probably pretty low as well. So I guess it shouldn't be a surprise that finding "quality" labor has come to be so difficult for her and management.
A high school graduate or GED holder can make $15/hour, pretty standard second shift in a convenience store in my area (MN). Advertised on the door every day.
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Old 05-17-2019, 09:36 AM
 
7,378 posts, read 2,921,799 times
Reputation: 12267
Quote:
Originally Posted by LowonLuck View Post
Yesterday I asked her to call two customers and it never happened, she was only there until lunch when she had personal drama through snap chat and had to leave.

She is a terrible fit for what she needs and she has done zero to attempt to do what is needed. She will probably be without a job within the next two weeks. Unless she finds away to accomplish the job.

I have 3 techs today with only enough appointments for two of them. That is directly because she was not on the phone calling customers due and booking appointments. Totally not acceptable.
Well put that way, she's a detriment to the company...but so is the Flower Pot Lady. Replace them both with one person at a few dollars more an hour.
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Old 05-17-2019, 09:38 AM
 
780 posts, read 202,959 times
Reputation: 1134
Quote:
Originally Posted by RbccL View Post
Well put that way, she's a detriment to the company...but so is the Flower Pot Lady. Replace them both with one person at a few dollars more an hour.
Bingo!

The cost savings of eliminating two salaries, two employee benefit packages, and whatever else they are burdening the company with could afford OP one very solid employee in the $15-$20/hr range.
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Old 05-17-2019, 10:14 AM
 
Location: Vermont
1,371 posts, read 461,700 times
Reputation: 2022
Quote:
Originally Posted by LowonLuck View Post
It is an actual call center with 2-4 people answering phones. We have 2 to an office and not a room of cubes. Data entry isn’t really accurate. The job is answering all incoming calls, determining the issue, scheduling for appropriate tech in an appropriate time slot, with documentation of the call notes. If phones are not ringing, they are calling out to schedule customers for preventative maintenance of equipment. What should that be called if not “call center”?
A 'dispatch center.' You're determining the issue and scheduling a time for the plumber, technician, whoever, to go out and make repairs.

You said you 'made it clear' to 'sloth' that you wanted a 'mini me' when you hired for this position. It sounds like this issue circles back to you. You didn't make a good assessment of this person's skills, and now you have a problem child (or what you call a 'sloth.') I don't think management is the right spot for you, no matter how long you've worked for the company. You were there when they needed you, as you have mentioned several times, and my guess is they paid you back with a 'management' position. No offense, but this happens ALOT in small businesses. "I've known Betty Sue since high school. She was there when we needed her. We should show our appreciate by making her a manager."
What are you qualifications?
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Old 05-17-2019, 10:18 AM
 
Location: Vermont
1,371 posts, read 461,700 times
Reputation: 2022
Quote:
Originally Posted by SVTLightning View Post
2 people in 15 years means the company training needs serious overhauling, or you are expecting too much from someone at that wage point. You depend on people (you yourself say you can't count on) to do pricing? Why? Thats asking for trouble.

Just make a file for them. Pictures of each of the 12 pieces of equipment. Flow charts to get to the desired maintenance requirements. Its not rocket science. Sending them out in the field with techs is ridiculous. you can do much better training without slowing down your techs.
The OP doesn't really seem to get it. This is Poor Management 101 and the company may not ever really thrive until they find the right people with the necessary skills to course correct this place.
BTW, I am a woman, too. By the sounds of it, I would hate working for this person. But I bet I would have known that at the interview (I do have some EI skills ) and probably never taken such a job.
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Old 05-17-2019, 10:21 AM
 
Location: Vermont
1,371 posts, read 461,700 times
Reputation: 2022
[quote=LowonLuck;55199120]My last job was the government job and I was an administrative assistant.[/QUOTE/


How does admin assistant qualify you as a manager?
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