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Old 05-13-2019, 01:43 PM
 
Location: Tennessee
23,579 posts, read 17,561,360 times
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If she won't go faster, move on from her as a "bad fit."
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Old 05-13-2019, 01:46 PM
 
7,372 posts, read 4,225,327 times
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Quote:
Originally Posted by Suburban_Guy View Post
You're a manager, deal with it, that's one of the responsibilities of your position . Don't pawn it off on your boss to make him the 'bad guy.' There's absolutely no reason why any manager should tolerate or be held hostage by a subpar employee.

How to Deal With Slow Employees

6 Steps to Help Slow Employees Work Faster
Well I guess ďmy bossĒ was bad wording. I donít report to him. We are both managers of different departments but we work together. I tend to be the bad guy with customers and he is the bad guy with employees. He has one employee that is better reporting to me. He took a stab with this one because I am over writing her up and yelling. I have explained until I am blue in the face.

I would have fired her two weeks ago if I had a body in her place.
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Old 05-13-2019, 01:55 PM
 
7,372 posts, read 4,225,327 times
Reputation: 5060
Quote:
Originally Posted by Serious Conversation View Post
If she won't go faster, move on from her as a "bad fit."
Thatís the plan. Had 400 applicants. 375 were junk. Zero experience. Wants to go from being a waitress, cashier, burger flipper or bus driver to call center employee...

5 we weeded out from social media drama. 6 we scheduled for interviews. 3 canceled. 2 were no shows and the last is supposed to come in tomorrow. Not much to choose from
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Old 05-13-2019, 06:01 PM
 
3,557 posts, read 1,368,509 times
Reputation: 6980
one by one:
1. "What is it that makes some people slow?" medical conditions, maybe.
2. "It is a call center." it is a job. what is the pay?
3. "Speed is a requirement." so...hire fast, fire faster.
4. "I canít fit in a third job." how much do you get paid? divide by three.
5. "Sadly most employees are crap." they got hired by someone.
6. "I am tired of trying to train." right there is the train wreck.
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Old 05-13-2019, 07:40 PM
 
690 posts, read 251,056 times
Reputation: 1815
Yeah, I don't know what's wrong with some employees, or what's wrong with some managers or companies.

I've witnessed some employees who worked very hard and got more work adding up on them from some manager. And there were some employees who worked very unproductively, and the manager took some duties off from them and added up on the hard and fast working ones.

And there were employees who called in sick all the times, even a few long sick leaves, and they still have their job. I understand that they are protected by the FMLA. And there were employees who rarely or never called in sick and worked hard, and it seemed like the manger thought they were strong and healthy, so they needed to do more, and they never got any bonus or reward.

With all my observations for a long time, I see that it's like the reward for working hard is more work. I expressed that opinion with some of my trusted co-workers, and they said it seemed so true.

That's the management or the employer's problem. They don't want to reward or want to save money from rewarding the good workers, and they cannot do anything with the slow/lazy and sick employees because there's the FMLA.
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Old 05-13-2019, 07:53 PM
Status: "could've~would've~should've used 'have', not 'of'" (set 19 days ago)
 
Location: A Yankee in northeast TN
10,485 posts, read 14,320,905 times
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Quote:
Originally Posted by LowonLuck View Post
Thatís the plan. Had 400 applicants. 375 were junk. Zero experience. Wants to go from being a waitress, cashier, burger flipper or bus driver to call center employee...

5 we weeded out from social media drama. 6 we scheduled for interviews. 3 canceled. 2 were no shows and the last is supposed to come in tomorrow. Not much to choose from
Are you sure about that? Around here call center jobs are where you go when you can't even hack retail, burger flipping, etc. In other words a job of last resort, and it doesn't exactly draw the cream of the crop. Call centers here have a reputation for being absolutely horrible places to work.
If the job you offer can be used as a stepping stone to a better career because you actually offer training in something useful (outside of a call center) then maybe emphasize that as a draw to widen your pool of better qualified applicants.
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Old 05-13-2019, 08:46 PM
 
7,405 posts, read 2,930,014 times
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Quote:
Originally Posted by LowonLuck View Post
I guess it is her personality.
I don’t have time for it...
I have gotten downright angry. My boss has yelled at her.
Sadly most employees are crap.
I am over writing her up and yelling. I have explained until I am blue in the face.
I would have fired her two weeks ago if I had a body in her place.
If you talk like this at work, and this is how you treat your employees -or even people in general,- it's safe to assume some of this is repeated in the interviews you're conducting, or even possibilities for an interview.

There are plenty of Type A personalities out there looking for jobs, and you may think you're offering a reasonable rate, but unless you were offering waaaay more than other entry level employment, there's no way in hell anyone with any self esteem would subject themselves to that kind of hostile work environment, even if that hostility is being directed at someone else.
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Old 05-13-2019, 09:30 PM
 
Location: Fuquay Varina
4,558 posts, read 6,647,783 times
Reputation: 11292
Quote:
Originally Posted by DubbleT View Post
Are you sure about that? Around here call center jobs are where you go when you can't even hack retail, burger flipping, etc. In other words a job of last resort, and it doesn't exactly draw the cream of the crop. Call centers here have a reputation for being absolutely horrible places to work.
If the job you offer can be used as a stepping stone to a better career because you actually offer training in something useful (outside of a call center) then maybe emphasize that as a draw to widen your pool of better qualified applicants.
I agree, call center jobs have such a high turnover rate for a reason.
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Old 05-14-2019, 06:49 AM
 
903 posts, read 231,911 times
Reputation: 2052
Quote:
Originally Posted by LowonLuck View Post
She was eager in the interview. Then a month or two for training, to allow the speed to come. She has peaked I am afraid.

She is the 6th or 7th attempt. They all suck. And when ever we get an applicant with relative experience, they cancel the interview before we even have the opportunity to snag them.
Note the bold: "relative experience." It sounds like you want to compare your new employee of a few months with what your call center employee of many years experience or yourself, who's obviously well-versed in the industry, are capable of. Does this seem like a realistic expectation? If you answer yes, you'll probably find yourself sorely disappointed over and over.

I realize you need/want her to be faster, but this may be something that just takes time. Otherwise, you may sacrifice time with getting the job the done correctly.

As others have said, at least in my area, call center is bottom of the rung in entry-level work. As to why qualified applicants keep cancelling interviews: there is something you're not offering that others are. Whether that's pay, benefits, or work-life balance, I don't know.
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Old 05-14-2019, 07:44 AM
 
Location: Los Angeles
12,184 posts, read 10,353,957 times
Reputation: 33210
It's a call center. I don't see why a waitress, cashier, burger flipper, or bus driver can't be successful. These are all bottom rung jobs, not some highly specialized position that requires a ton of skills.
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