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Old 06-22-2019, 07:21 AM
 
7,387 posts, read 2,927,387 times
Reputation: 12271

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8 hour root canal. He was seeing “emergencies” in between...I had only requested 2 hours off from work. I’m ok with pain, it’s the draggggggggging it out all day that made for a lifelong memory. I can’t go back to the dentist now.

On the other end of consideration: A call 5 hours before the appointment from my daughter’s pediatrician, clearing his schedule as he boarded a plane with his own child that had meningitis? I wanted to scream “hang up the phone and spend every second with your child!” Any wait for him after that day would not be noticed.

Thanks everyone, for not blaming any of it on your insurance company. 😉
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Old 06-22-2019, 07:30 AM
 
101 posts, read 28,870 times
Reputation: 266
I can tolerate a 15 min wait time (20 min MAX)...any longer than that and I want an explanation from the front desk. We've routinely had issues with our kids' Dr.'s office. It's gotten to the point that we will call before we go in to see if the Dr. is running on time or not. Sorry but I do NOT enjoy waiting in the waiting room with a little kid for an hour just for a routine checkup...not a fan of germs or crying children b/c they want to leave.

The worst experience I've had was with a specialist...30-45 min wait in the big waiting room and at least another 30-45 minute wait back in the clinical room...Dr. apologized but I was all ready to up and walk out. The only thing that kept me from doing that was that it took me 5 mths to get in to see her. I was less than impressed and have only been back once since.
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Old 06-22-2019, 11:33 AM
 
Location: In a vehicle.
5,026 posts, read 3,213,089 times
Reputation: 8217
Quote:
Originally Posted by Scooby Snacks View Post
How about that wait? For the doctor, that is. I work in ophthalmology/optometry. Patients in all specialties often have to wait and it is a major cause of anger and frustration. How do you approach it? How long is it reasonable for a patient to wait on the doctor? Many of us have policies on patients being late, but we have no policies addressing the opposite. It's unfair, right?

Yesterday I walked out of my dentist's office. I waited 20 minutes past my appointment time in the waiting room, they did my X-rays, then left me 40 minutes more alone in the chair with no explanation at all. I walked out with no explanation at all. Do you offer them a snack? Entertainment in the waiting room? An apology? Rescheduling? How do we serve our patients for being patient so they come back, despite a delay? For those of you who are patients and don't work in healthcare, how long is a reasonable wait time before you see the doctor? What would you appreciate from us if there is an inevitable delay? How can we better serve you?
Emergencies occur. I have gone to my doctor who was double booked and seeing patients asap (Due to the other doctor being in a wreck). I was told "There's a 1 hour back up" I said "That's OK" and went and got my labs done while waiting. Came back and waited 30 min and played Solitaire while I waited on my smartphone. There's a video for children and magazines but most just use their phones to kill time.
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Old 06-22-2019, 11:41 AM
 
20,547 posts, read 16,619,414 times
Reputation: 38571
Quote:
Originally Posted by Disgustedman View Post
Emergencies occur. I have gone to my doctor who was double booked and seeing patients asap (Due to the other doctor being in a wreck). I was told "There's a 1 hour back up" I said "That's OK" and went and got my labs done while waiting. Came back and waited 30 min and played Solitaire while I waited on my smartphone. There's a video for children and magazines but most just use their phones to kill time.

They told you though, most often in my experience they just let you sit there. When I waited at my GYNs office 2 hours they never told me she wasn't even in the building.
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Old 06-22-2019, 11:48 AM
 
130 posts, read 41,641 times
Reputation: 389
While at the doctors office waiting to see my doctor...other patients in the waiting room were getting upset about their wait times to see their physician. I just happened to know their doctor was not in the office at that moment because he was a couple miles down the street at our elementary reading with the kids.
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Old 06-22-2019, 11:54 AM
 
Location: In a vehicle.
5,026 posts, read 3,213,089 times
Reputation: 8217
Quote:
Originally Posted by ocnjgirl View Post
They told you though, most often in my experience they just let you sit there. When I waited at my GYNs office 2 hours they never told me she wasn't even in the building.
Yeah, that's why I like Kaiser....They're upfront and honest about it all....
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Old 06-22-2019, 01:37 PM
 
Location: Saint John, IN
11,043 posts, read 3,987,012 times
Reputation: 13557
I personally think it's a scheduling problem. The front desk/scheduler should arrange the appointments to give each patient enough time to discuss their problem. Now, I fully understand emergencies come up, but no one should have to wait 30-60 minutes if they have an appointment. That's a mismanagement of time by the person doing the scheduling. If an emergency happens then the patients that are waiting should be informed.

On a side not, I never wait for more than 15 minutes for my dentist or my primary doctor. In the past with other doctors I have waited over an hour. Doctors and dentists are a dime a dozen so I would find another if I had to wait long consistently.
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Old 06-22-2019, 03:10 PM
 
20,547 posts, read 16,619,414 times
Reputation: 38571
Quote:
Originally Posted by CGab View Post
I personally think it's a scheduling problem. The front desk/scheduler should arrange the appointments to give each patient enough time to discuss their problem. Now, I fully understand emergencies come up, but no one should have to wait 30-60 minutes if they have an appointment. That's a mismanagement of time by the person doing the scheduling. If an emergency happens then the patients that are waiting should be informed.

On a side not, I never wait for more than 15 minutes for my dentist or my primary doctor. In the past with other doctors I have waited over an hour. Doctors and dentists are a dime a dozen so I would find another if I had to wait long consistently.

They do it on purpose. They schedule too many people in the same time slots figuring some will cancel. They'd rather you wait then that they have a time slot they don't get paid for.
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Old 06-22-2019, 04:09 PM
 
101 posts, read 28,870 times
Reputation: 266
Quote:
Originally Posted by ocnjgirl View Post
They do it on purpose. They schedule too many people in the same time slots figuring some will cancel. They'd rather you wait then that they have a time slot they don't get paid for.

This.


It's extremely disrespectful to their patients' time. And on the flip side, patients have the responsibility to call and cancel if they can't make it and should also call if they're running late.
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Old 06-22-2019, 08:32 PM
 
Location: State of Denial
1,910 posts, read 959,763 times
Reputation: 10196
What drives me crazy is when they call me back within a reasonable time of my appointment, do the weigh-in and blood pressure check and then put me in a little very cold examining room where I sit for an hour (often dressed in a paper gown) waiting to see the doctor for three minutes (if I'm lucky...) By their standards, that's "being seen on time"......because they got you out of the waiting room only 15 minutes late.


Emergency rooms are good at that, too. A few of the hospitals in my metro area have big billboards that show the "waiting time" at the ER. It may say 15 minutes or 20 minutes or so, but that just means until they call you up to the window and move you back to a cubicle. It may be hours before a doctor actually sees you.
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