My performance at work has suffered ever since this went down. It may not be the only reason, however, my concentration sucks enough as it is. When adversity happens, like a screw job or behavior from a superior that is over the line, well, it messes up my mind. I am working on being stronger, but it's a work in progress.
I made an error on a type of airline reservation about one month (March) after I did this kind of airline reservation for the 1st time (almost 6 months after I started, 6 months being Feb.). My immediate supervisor, just went over it one on one with me and trained me briefly on this. At the time I was notified about the error the manager and the supervisor both knew about it happening.
There was nothing eventful that came out of that one in Feburary, at that time anyway. I think I signed that I read a bulletin on this kind of airline travel when I did the 1st one and made an error to it. However, it did not help that the immediate supervisor and another agent gave me incorrect info (should have been a "team" error). 2 days after I spoke with my supervisor though, about the one in March, my manager through an email, not a phone call, sent a angry letter to me, addressing the same subject. The lowlights, it said that since I signed a bulletin saying I understood the proceedure (I did, but that does not mean life happens) and asking me to write basically a mini essay on how I will avoid this from happening again. I was freaked out enough about the foulness of the letter I reported it to her boss who reprimanded my manager. Mind you, this is a type of reservation that most agents either decline doing or do maybe 3 times a year. My supervisor said my manager did not know that I was already talked to about it. One, I don't believe that and two, even if that is true, she should have checked with her before sending it out.
There were other in the past 4 months where I felt treated unequally by her. One time I was sent home since I was out of complaince on a bussiness casual day (we can wear whatever we want other wise). 2 others were out of compliance. I was the only one sent home to change.
Ever since then my performance has suffered (I still will try to improve as a matter of personal pride while I look for other employment) and I cannot stand talking to her and won't unless she tells me too. I really don't have that deep of a problem with any other leads/supervisors there, but she is #2 in the office.
She never apologized for the note in March.
Thanks, advice appericiated