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i work in a call center doing customer service and i hate it. Mind you we are NOT calling PEOPLE. THEY are calling us. they are customers who have accounts with us for services and they call to request a svc from us. most of the people that call are friendly but many are VERY rude. why do people who are CHOOSING to call US have to be so mean and rude? it makes no sense. don't call if you don't want too, nobody is asking you too.
I try my best to be nice even to the meanest customers but some days it's hard.
i do believe customer service has decreased and people in general have become ruder and meaner so i feel for those that have to deal with the public daily----rudeness in forum posting has increased too lately(OT)
I agree. And like the false sense of security many adopt while driving, I think people do the same behind their PC monitors, where they are emboldened to share and act out their rudest and most hateful thoughts and behaviors.
I don't know why this wouldn't occur to you. Do you think we all want to wait in a line for more minutes than we want to for the enjoyment of it? I think not. Yes, she did it on purpose. I saw her look over at me w/ that "I see you, but I'll go ahead & ring him up real quick" expression on her face & then continued to do so. My friend was standing w/ me too by the way. Now, I was wearing sunglasses, so maybe she figured that I didn't notice what she did, but I was facing right in her direction...not that that should be any excuse.
If she felt what she did was justified, she wouldn't have apologized like she did. She would have said something else. At least her apology sounded genuine. If I was browsing a store & needed help & was ready to be rung up, I wouldn't expect to beat out the whole line of people just because I was just helped & was ready to be rung up. There's lines in stores for a reason. People have to go to a designated place to wait to be rung up, otherwise, everyone in the stores just walking around will think they deserve to be rung up 1st.
Yes, I give people the benefit of the doubt normally, but when I pretty much know someone's trying to be a smart ass & take advantage of the situation, I don't appreciate that. What am I chopped liver? I'm a customer w/ the same money in my wallet as everyone else.
I agree with babeechick. You don't know why she rang him up first, and she very well have been in the process of checking him out and had to stop for some reason. Whatever. You don't abandon the customer you are interacting with in order to wait on someone else.
She apologized to you because you had to wait, and she could see you getting impatient. If you remember back to your customer service days then you should remember that cashiers and waitresses spend a good deal of time apologizing for things they have absolutely no control over. You never apologized to people waiting in line glaring at you because they had to wait for some grandma to fish the loose change from the bottom of her purse, never had a waiter apologize because the food is taking a long time coming from the kitchen? Just because the girl said she was sorry, it wasn't some sort of admission she did something wrong.
I don't know why this wouldn't occur to you. Do you think we all want to wait in a line for more minutes than we want to for the enjoyment of it? I think not. Yes, she did it on purpose. I saw her look over at me w/ that "I see you, but I'll go ahead & ring him up real quick" expression on her face & then continued to do so. My friend was standing w/ me too by the way. Now, I was wearing sunglasses, so maybe she figured that I didn't notice what she did, but I was facing right in her direction...not that that should be any excuse.
If she felt what she did was justified, she wouldn't have apologized like she did. She would have said something else. At least her apology sounded genuine. If I was browsing a store & needed help & was ready to be rung up, I wouldn't expect to beat out the whole line of people just because I was just helped & was ready to be rung up. There's lines in stores for a reason. People have to go to a designated place to wait to be rung up, otherwise, everyone in the stores just walking around will think they deserve to be rung up 1st.
Yes, I give people the benefit of the doubt normally, but when I pretty much know someone's trying to be a smart ass & take advantage of the situation, I don't appreciate that. What am I chopped liver? I'm a customer w/ the same money in my wallet as everyone else.
And pray tell, what kind of expression is that?
You sound like you suffer from "only patron in the world" syndrome. Don't worry, it's entirely curable. You won't even consider the fact that it is 99.9% likely the cashier was not looking to purposely slight you and the scenario I gave you. You're like the patron in the restaurant who thinks their food is taking longer than someone else because someone's overlooking you, or the patron annoyed that when another patron flags me down at the same time I choose another patron to go to first. You know, sometimes when people give me drink orders the person who ordered a drink second gets it first. You're the type of patron that would see that as a personal slight, when I'm seeing it as, well, it makes more sense to navigate this way, or I'm holding this tray a way that makes this more conducive, or the second drink is a wine/martini glass so I want to get rid of it first.
I've dealt with patrons for years, I'm a specialist at the master apology given with the heartfelt expression. This is a quickly acquired skill, whether it was my fault or not. I've apologized for cooks, the pricing on the menu (clearly something I can control), and mistakes the bartender made in fixing a cocktail with the type of sincerity that would wet your mom's drawers. So yea, not buying it.
How was she trying to be a smartass and take advantage??? If you have to develop all this rationale for simply being a single person skipped in line, you have a habit of making a mountain out of a molehill, or perceiving slight where it doesn't exist. I'll bet someone like you is a pain to wait on.
Customer service at WAlmart and at Nordstroms are two different things. Younger what you pay for so you shouldn't expect much from a cashier at Walmart who isn't making much in a bad job.
People are always nice at local shops. Some of you shoul try visiting them.
Yeah, it's loony people like you that make normal people feel sorry for those in the service industry. Saying "guys" is simply an informal gesture to make people feel at ease (it's even written into some server handbooks as the sort of greetings they would like to hear), and if you're addressing a co-ed group it's simply intuitive (I once made the mistake of saying "Hi ladies!" to a table of 3 girls and 1 guy that had long-ish hair who I couldn't see very well so I assumed he was a girl, boy he acted offended!).
Like the poster on the first page said, it's natural for people to harp on the negative instead of the positive. That's why reviews for department stores, fast food places, and sit down restaurants can be so skewed. People can have 100 positive experiences and never take note, but if they have a single negative experience they'll enshrine it online.
Well that explains why so many wait staff call people guys. Guys means a person of grotesque appearance. That is the original meaning of the word. So you are calling me a loony because I don't like to be treated rudely and be expected to give a tip to the person calling me that. Maybe you need to enlighten the person writing the handbook that some of us know what the word guys really means and maybe they should change the address to something like folks or some other less offensive word. Or those of us who do not like to be treated rudely can just keep eating at home or use takeout.
I am curious about something. If a black person told you he or she did not want to be called the N word would you call them a loon. Each person gets to choose what they consider offensive and I think you are being very disrespectful to me to call me a loon just because I fully understand the meaning of a word and do not want to be called a grotesque name. The word is even more offensive than that. Guy Fawkes tried to blow up the British Parliment and the English people hated him so much that they made effigies of him and burned them. The effigies were called "guys." And you are calling your customers that which is the same as calling them a grotesque murderer. That is worse than the N word.
So when I tell you that "guys" is an offensive word, instead of educating yourself, you tell me I am a loon. Maybe rude staff need to learn to listen to the wishes of their customers. If one of my patrons told me that a word offended them, they would never hear that word come out of my mouth again. That is the difference between being a professional and being out of work. When I don't go back to a place, I no longer pay them any more money. I am trying to help you here, but you are refusing to get the message. Stop using the word "guys." That is just about as clear as I can make it.
Customer service at WAlmart and at Nordstroms are two different things. Younger what you pay for so you shouldn't expect much from a cashier at Walmart who isn't making much in a bad job.
People are always nice at local shops. Some of you shoul try visiting them.
Ugh, I hate Walmart customer service. They make you wait in lines to purchase things.
Seriously?
You aren't in the UK, you aren't living in ages past (I hope).
Guys is not a derogatory term here! Not even anywhere near the equivalent of that other word Guy | Define Guy at Dictionary.com says "Usually, guys. Informal . persons of either sex; people"
What about bank employees? I walked into my branch, walked past not one, or two, but a total of 6 employees. Not one said, "Hello". Not one smiled. And none of them was even busy. I sat in the waiting area while the manager leaned on his door jam drinking a soda and talked loudly to the woman at the desk across the lobby. What's up with that??
Well, you can bet I contacted the district manager.
Two weeks later, I walked in and heard, "Good afternoon. How may I help you today?" Every employee was making eye contact with every 'guest'.
Speak up, go over the manager's head. You will get results.
Just don't tell them your real name when you file the complaint.
i work in a call center doing customer service and i hate it. Mind you we are NOT calling PEOPLE. THEY are calling us. they are customers who have accounts with us for services and they call to request a svc from us. most of the people that call are friendly but many are VERY rude. why do people who are CHOOSING to call US have to be so mean and rude? it makes no sense. don't call if you don't want too, nobody is asking you too.
I try my best to be nice even to the meanest customers but some days it's hard.
it works BOTH ways.
I hear you. I worked at a call center for years and it took everything in me to not tell off some of these people and hang up on MOST days. At the end of the day, I always felt emotionally abused from dealing with these jerks.
But at my job, we had our calls monitored and had to be extremely polite and formal with our customers, otherwise we'd be written up. What always got me was when I would need to call a call center on my own free time and was treated so rudely I couldn't believe it! I would always think, "I'd never get away with that crap at work!"
So I guess it happens on both ends. Lesson for today: Everyone is a jerk except me.
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