? Info: Superior Custom Homes in Rock Hill SC? (Burton, Lake Wylie: buying, contractors)

[KLR Custom Homes]

Originally Posted by crackhouse1

I have a Superior Home and have been VERY disappointed. I went to the Better Business Bureau (what a joke) but the best thing to do is go to the SCLLR. This is where the license is controlled. Thats what I did and boy did they repair like crazy then. Only took them 4 years to repair though. Good luck to all who choose this builder.

If you went to the LLR you would know who the licensed builder was. I am not sure who this is but I am Russell Smith and will be glad to talk to you about your home. I was the owner of Superior and should be able to shed some light on the story from both sides. I hope I can help clear this matter up.

[KLR Custom Homes]

Originally Posted by modinegunch

I trusted you and your company, how can you treat people like this?

This is Russell and my cell number is 803-242-0332 and I will be glad to help you if I can. Was your roof leaking in the first 12 months after you moved in, this is the warranty period for the builder and from the 13th month through the 120th month the warranty is only structural. i can pull your file and find out who roofed your house a contractor or the manufacture or both and hopefully we can get this resolved. Also have you filed a claim with the RWC warranty company. I need to now who you are and when was your house built. Please contact me or reply on this forum.

[KLR Custom Homes]

Originally Posted by gnomie

He is here:
KLR Homes
1020 Anderson Rd N
Rock Hill, SC 29730
(803) 366-5431

Call me on my cell 803-242-0332 and I will see you your roof is still under warranty, you have a 2-10 warranty through RWC and I can find out who roofed the house and see if they can help possible also. Give me a call and let me know who you are and were your house is.

[KLR Custom Homes]

Originally Posted by gnomie

True, he opened up under another name (KLR Homes) and his brother Darryl works under "Cline Builders". They went bankrupt and started these 2 new businesses next door to where Superior Custom Homes was located.

This is Russell and I am trying to figure out how I closed my company and had to let all of my employess go and they go get a job with another builder, how is that opening up another bussiness under a different name. To start of with, my brother Daryl Smith worked for Superior and had no ownership in the company, so how in the hell did he go bankrupt? He went unemployeed, that is usually what happens when a company closes, all of the employees lose their jobs. This is a real tough one to follow I am sure but try calling David Cline the Owner of Cline Homes, he has been in bussiness for many years and has 3 locations. He will probably take offense to you telling the whole world that Daryl Smith his employee owns his company and opened up under a new name. He actually opened up in Rock Hill because after Superior closed it left a wide open market with a need for a Modular Sales Center. That is the actually truth and by the way since you know so much about me and my brother you probably already know that Daryl is leaving the Cline Homes after December 31st and changing jobs into another industry. Maybe he is secretly opening up that company too, the only problem with that idea is that it has been open about 15 years. I guess you do not know as much as you think. Again I welcome you to call me at 803-242-0332 and we can talk or come and see me at KLR Custom Homes that new company that I opened up after I closed Superior. I am still trying to figure out how KLR opened in 2006 and Superior didn't close until March 2008 and you say that I opened up under a different name. Usually people open up under a different name shortly after they close not a year and a half before. Just take a few minutes to think about that before you reply. And I would love for you to find a public bankrupcy case number for Superior since I did not file Bankruptcy. By the way Bankruptcy is public information so I can not hide it if I actually filed. You are right about one thing Superior is closed after 8 years of being in bussiness and no one has to worry about all of your warnings since Superior is closed. I am just wondering out of over 400 customers how many feel like you, I would guess less than 10 percent if my math is correct. Let's see 400 times 10 % equals 40. In the Modular indusrty 90 % is pretty good. I truely wish it were 100%, if I could change anything about Superior it would have been that we would have been much smaller and only built between 18-24 homes per year so I could have a better handle on the operations and maybe then my customer satisfaction would have been higher. I know that my reply may seem like I am being a Smart ***, but I am only trying to give the correct information about my self and my family. In no way shape or form am I trying to make light of your problems with your home or make light of anything that myself or my company failed to make right for your family. I take my job very seriously and I will do anything that I can to help resolve your problems if I can. I am proud of all of the satisfied customers that I have sold over the past 8 years and I am truely sorry and ashamed of all that I have let down and did not satisfy. And I am not pleased with the 10% of unsatisified customer or how ever many there were. The only thing that I can do is try to help as many of the customers that I possible can and try not to make the same mistakes in the future. I keep all of my contact information in order to keep the lines of communication open long after Superior is gone. Please us this opportunity to hopefully resolve your issues with me and my previous company so we can both move on in a positive manner.

[gnomie]

You still have most of the same people working for you and some of the same sorry contractors. Go look at your own website. As for you making my home right, if you were sincere you would have done it to start with. Why now? I would not let you or you hired help back in my house. I would rather bear the cost myself than take that chance. What a mess!

[gnomie]

As for all your other retorts, pure denial and foolishness.

[brightcopperkettles]

Originally Posted by KLR Custom Homes

This is Russell and I am trying to figure out how I closed my company and had to let all of my employess go and they go get a job with another builder, how is that opening up another bussiness under a different name. To start of with, my brother Daryl Smith worked for Superior and had no ownership in the company, so how in the hell did he go bankrupt? He went unemployeed, that is usually what happens when a company closes, all of the employees lose their jobs. This is a real tough one to follow I am sure but try calling David Cline the Owner of Cline Homes, he has been in bussiness for many years and has 3 locations. He will probably take offense to you telling the whole world that Daryl Smith his employee owns his company and opened up under a new name. He actually opened up in Rock Hill because after Superior closed it left a wide open market with a need for a Modular Sales Center. That is the actually truth and by the way since you know so much about me and my brother you probably already know that Daryl is leaving the Cline Homes after December 31st and changing jobs into another industry. Maybe he is secretly opening up that company too, the only problem with that idea is that it has been open about 15 years. I guess you do not know as much as you think. Again I welcome you to call me at 803-242-0332 and we can talk or come and see me at KLR Custom Homes that new company that I opened up after I closed Superior. I am still trying to figure out how KLR opened in 2006 and Superior didn't close until March 2008 and you say that I opened up under a different name. Usually people open up under a different name shortly after they close not a year and a half before. Just take a few minutes to think about that before you reply. And I would love for you to find a public bankrupcy case number for Superior since I did not file Bankruptcy. By the way Bankruptcy is public information so I can not hide it if I actually filed. You are right about one thing Superior is closed after 8 years of being in bussiness and no one has to worry about all of your warnings since Superior is closed. I am just wondering out of over 400 customers how many feel like you, I would guess less than 10 percent if my math is correct. Let's see 400 times 10 % equals 40. In the Modular indusrty 90 % is pretty good. I truely wish it were 100%, if I could change anything about Superior it would have been that we would have been much smaller and only built between 18-24 homes per year so I could have a better handle on the operations and maybe then my customer satisfaction would have been higher. I know that my reply may seem like I am being a Smart ***, but I am only trying to give the correct information about my self and my family. In no way shape or form am I trying to make light of your problems with your home or make light of anything that myself or my company failed to make right for your family. I take my job very seriously and I will do anything that I can to help resolve your problems if I can. I am proud of all of the satisfied customers that I have sold over the past 8 years and I am truely sorry and ashamed of all that I have let down and did not satisfy. And I am not pleased with the 10% of unsatisified customer or how ever many there were. The only thing that I can do is try to help as many of the customers that I possible can and try not to make the same mistakes in the future. I keep all of my contact information in order to keep the lines of communication open long after Superior is gone. Please us this opportunity to hopefully resolve your issues with me and my previous company so we can both move on in a positive manner.

My comment ("According to a response e-mail I received today from Mr. Russell Smith, Superior no longer builds modular homes as of March 2008; now apparently they only build stick-built homes.") was incorrect; I should have said "Now the previous owner only builds stick-built homes." I did not mean to infer that Superior was still in business.

It seems that you are still trying to serve your customers, even those who are dissatisfied. That says a lot about your character to me. For you to come on a public board and still try to explain things to folks who are obviously unhappy about something is a mark of a person who is honest. You have given your address and phone number and have offered to try to make things right.

There is no guide--at least as far as I know--as to how to shut down a business such that everyone goes away happy. The economy has been in the toilet now for quite a while.

I am one of those people who are looking to build a modular home because of the savings in cost. My husband and I want to retire. Though we have land, we need a home that is affordable; unfortunately, most stick-built homes, at least for us, don't fit that bill for the square footage we want.

Again, I would like to say, I hope everyone on this website will give Russell the benefit of the doubt. It is easy to come on a website and complain, but it takes a far better person to come on a website and actually offer to try to make things right for a dissatisfied customer.

Happy New Year, everyone!

[gnomie]

You are right, I am wrong. No matter what has happened everyone usually deserves a second chance. Hopefully Russell has learned from his mistakes, everyone should give him a chance. I apologize for being wrong and wish Russell only the best. Thanks for setting the correct example Bright Copper Kettles.

[KLR Custom Homes]

Originally Posted by gnomie

You still have most of the same people working for you and some of the same sorry contractors. Go look at your own website. As for you making my home right, if you were sincere you would have done it to start with. Why now? I would not let you or you hired help back in my house. I would rather bear the cost myself than take that chance. What a mess!

Please contact me at 803-242-0332 or email me at russell@klrcustomhomes and I will set up a meeting to come out and see if I can personally take care of any problems that you have with your house. I just meet with a customer from 2005 this past week and I was able to help her out with a problem that she had. I actually do care if you are taken care of weither I am open or not. I did not personally do the work but I am personally responsible for everyone that worked on your house. I am trying to help due to moral obligation and not a legal one. Please feel free to conatct me and lets see if we can get some of this behind you. Thanks and Happy New year.

[KLR Custom Homes]

I am not sure how to use this reply thing yet but I hope that this is going to Gnomie. I just got your message attempting to give me a 2nd chance. I want to thank you for the opportunity to help with some of your problems. Please call me at 803-242-0332 or email me at russell@klrcustomhomes.com and we can meet and see what can be done to make your situation better. I will try to leave things better than they are now. Thank you and I look forward to your meeting. Russell Smith