If I could give them a -10, I would. This is such a terribly ran company it's not even funny. We placed a deposit for a film festival over the phone, and they never provided us with a contract. After deciding to change dates and move to another location, I gave them written notice two months in advance and was promised by Jenifer to have a refund issued from the "accounting" department. This was in April of 2015. That refund never came. After time passed, Jeff stated their "legal" department had to review our request first. Then they told me I couldn't receive the refund, but my former biz partner had to on his card. He was fine and helping with this also. That refund never came. Many months of back and forth correspondence and running in circles with "legal" proved that Jeff is the one controlling "legal" and "accounting" emails. We finally lodged a complaint with the Better Business Bureau, to which Powerhouse never replied. After that, Jeff contacted me and stated he was issuing the refund and told BBB this as well. That refund was to come to the original card of payment by Nov 5. It did not. He told us that the "card numbers didn't match", but at that point I had lodged a complaint with the attorney general's office after seeing they have over 32 LLC filings in Idaho AND have been sued around 50 times. (all public record) Jeff mailed a check to my former biz partner and when he went to Chase bank to cash it was told by the teller that it was written on a closed account. We called Boise Police Department and reported that. That same day, Jeff showed up at my home when I was away and told my teenage son that he worked with me and was dropping off my paycheck. He gave my son a cashiers check and had him sign his phone to acknowledge it. Jeff told me in a message that "Action Couriers" has my signature as receiving it. I showed my son Jeff's picture and he said that was him. I encourage people to do their own due diligence and investigate this management company thoroughly before giving them any money.