Added on Apr 6, 2017 3:37 PM
Visited on Mar 30, 2017 2:54 PM
I've been a customer here at least once a month for the last few months, usually paging HIGH prices for overnight shipping. I always ask about rates vs delivery times. When they say, 'guaranteed to be delivered by this time' I take their word for it. But apparently their guarantee is worthless. I paid for 2 day shipping, both fedex and postal annex's tracking system states that it never left the location. It's almost a week now with no update on tracking and my package was not delivered. When I asked them about it I've been given the run around, been told they would return my call. I asked about a refund for the very expensive shipping and I was told they DONT OFFER REFUNDS! Told me to contact Fedex, but they never delivered my package to fedex! After searching the Internet i'm finding so many stories of exactly the same chain of events at this franchise all over the country. My receipt states that 'postal annex assumes no responsibility for damage to customer packed shipments except for loss my carrier' which is EXACTLY what's happened, yet they are refusing to accept the responsibility and refund my $60.68. Fraudulent, appalling and despicable business practices! All of my statements are accurate, true to the best of my knowlege, and can be proven with documentation.
Would you recommend FedEx - Postal Annex to others? No