Added on Oct 29, 2014 2:50 PM
Visited on Oct 1, 2014 2:49 PM
I have been a Fifth Third customer for about 6 years now. The Turkey Lake/Conroy-Windermere location is my home branch. I have a checking account, savings, car loan, & credit card through them. My boss also has a business account through them & I often see them go above & beyond for him. When I walk in I always get an immediate warm greeting from the employees. There are never long lines inside the branch nor in the drive-thru. I am always helped promptly & thanked for my patience even though I never wait more than 5 minutes for anything. Before using them, I've had horrible experiences with my previous banks especially Bank of America. I always felt like there were problems with my account & I truly think they just wanted to make every penny they could without any regards for their loyal customers. I feel the opposite with 5/3, everyone is personable & ready to help & answer questions. Every time their security felt that my card information was being compromised I got a call from a representative right away (not an automation) & when my card was used during the Target breach they took the proper measures (though my card wasn't used thank god) & sent me a new card without me even having to call. I have not had any fraudulent charges to my account & my husband has had so many (he banks with Suntrust) such a headache! They make you feel relaxed & comfortable. I would absolutely recommend banking at this branch if you enjoy great customer service & a friendly environment. But if you like yelling to your teller through bullet-proof glass after waiting 45 minutes in line then this is not the bank for you.
Would you recommend Fifth Third Bank Branch: TURKEY LAKE to others? Yes