Firestone Complete Auto Care locations in Albuquerque, NM

My husband and I went in on April 25 our inital visit was with Terrel who is very professionl. I called on Monday to check on a ETA Tim told me "you just ordered it on Saturday!' I I felt like I offened Him for calling" I prepaid for my tire, Then Terrel comes back and says the manager says you have to pay for shipping? I was shocked! since my 2014 landcrusier has your brand of tires???? I called on thursday Tim again answered I asked what time we should go in on friday? again I felt like I had offened him for asking. he indicated to me that Terrel had set us up appt. I said ok when? he says oh he didnt. I said so what time should we go in? He said sometimes fedex and ups comes in at 12. I still dont know what time to go in?????? Terrel was very proffesional! My husband and I are proffesionals we dont have time to be sitting around at firestone waiting on a tire!!! You would think since I paid for shipping they would have a tracking number! that would be way to easy!