Post Office locations in Seattle, WA

I had mailed two packages to my son in his name from North Carolina , To this post office .I was following the packages with tracker pro. I notice the packages had been scanned and posted not confirmed address.So I called out there from NC to find out what was going on. I spoke with a gentleman named Chang w Choi he stated he was the manger. My sons mother went to the post office to pick the packages .She was unable to do so ,becaues the packages was in my sons name he is only 8 yrs old and no ID . when talking with Mr Choi I had explain the situation. I sent a email to Chang. W.Choi@usps.gov to give clearance that it was fine for his mother to pick up the packages. I gave him my name address and phone number and copy of the taking information via email. After all of that my sons mother goes back for the second time picks up one package and a fellow named Rob was there. I called back out there again to find out what happen to other package and I spoke with Rod this time and I ask for Mr Chang Choi .Rod stated he was gone for the day that was about 3 clock. My sons mother goes back for the 3rd time to find Mr Chang Choi still there. She ask speak with him ,He stated he would be right with her and went out the back door for day !!!!! Rod comes over in state there's nothing that he can do. All that four what? If your a leader you need too be respectful of others and helpful. If I was there this would be allot different ,bet your postage stamp on that!!!!!