Until today, I've been a loyal customer of this shop (about 6 years). In my opinion, the quality of the customer service has greatly decreased since. DO NOT count on confirmed appointments, it will simply not happen.
This last time around I showed up 15 minutes prior to my appointment and dropped off my vehicle for an alignment. I was informed by the manager on duty that the car should be ready within an hour and a half. I was back exactly at the time agreed, and to my surprise, the car was parked at the same spot where I had left it, and no service had been performed on the car.
Once I questioned one of the attendants and requested to speak to the manager, I was told the manager was not available. The funny thing is, as soon as I had entered the shop to pick up my car, I noticed the manager walking out, obviously as an attempt to ignore the fact that the car was not serviced within the time agreed. At this point I requested my keys and left, since it was obvious the game these people were playing.
I consider my self a reasonable person, and I believe honesty goes a long way. If the manager had explained to me from the beginning they were running behind, I would have scheduled another time for service. Again save your money, and specially your time. This shop is not to be trusted. It is a shame the unprofessional stigma that this store brings to the Sears brand. You would think with the issues this multinational company has been dealing for the past decade, they would try to hire competent and reliable staff.
Would you recommend Sears Auto Centers: SEARS AUTO CENTER #0002673 to others? No