U.S. CitiesCity-Data Forum Index
Covid-19 Information Page
Go Back   City-Data Forum > U.S. Forums > Texas > Austin
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
Reply Start New Thread
 
Old 11-08-2011, 04:15 PM
 
Location: N.W. Austin
14 posts, read 43,782 times
Reputation: 15

Advertisements

I just posted on yelp a review of TxTag and thought I'd post here for some helpful advice...

I though Txtag was a good idea, signed up for auto-pay and gave them my credit card information, and an invitation to draft from my account at will.
I just recently realized that for a brief period in 2009-2010 the card expired and was declined, and then renewed on auto-pay...$78 went unpaid during that time and apparently was never re-invoiced once the credit card information was updated.
Now they are demanding $1078 or they will refer this to the court. They say there is nothing they can do and that it's been too long. The collections contact Texas Department of Transportation gave me says "leave your ss# (etc.) and will call back"
I called, talked to, and was unable to get TxTag person/ Texas Tollways to work with this, they want all, now. It was an honest mistake and I've had the account in good standing before and after that mishap.
All this time i thought auto-pay was like "fire and forget"...what a mess.
Has anyone else tried to work with TxDot and TxTag on issues like this?
The collections co. still hasn't returned my call as of this posting.
It seems my next step is to beg mercyto the judge?
$78.00 in charges turns in to $1078.00...really?
Rate this post positively Reply With Quote Quick reply to this message

 
Old 11-08-2011, 04:39 PM
 
385 posts, read 1,144,230 times
Reputation: 145
that's utterly ridiculous!
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-08-2011, 04:52 PM
 
Location: Pflugerville
2,211 posts, read 4,336,931 times
Reputation: 2234
Quote:
Originally Posted by treyk1 View Post
I just posted on yelp a review of TxTag and thought I'd post here for some helpful advice...

I though Txtag was a good idea, signed up for auto-pay and gave them my credit card information, and an invitation to draft from my account at will.
I just recently realized that for a brief period in 2009-2010 the card expired and was declined, and then renewed on auto-pay...$78 went unpaid during that time and apparently was never re-invoiced once the credit card information was updated.
Now they are demanding $1078 or they will refer this to the court. They say there is nothing they can do and that it's been too long. The collections contact Texas Department of Transportation gave me says "leave your ss# (etc.) and will call back"
I called, talked to, and was unable to get TxTag person/ Texas Tollways to work with this, they want all, now. It was an honest mistake and I've had the account in good standing before and after that mishap.
All this time i thought auto-pay was like "fire and forget"...what a mess.
Has anyone else tried to work with TxDot and TxTag on issues like this?
The collections co. still hasn't returned my call as of this posting.
It seems my next step is to beg mercyto the judge?
$78.00 in charges turns in to $1078.00...really?
Well, to play devils advocate here...you were taking the toll road and knew that you weren't being billed, correct?

I had an auto pay on my tex tag too, and every month when I balance my check book I confirmed the tolls they are taking out. (They pull it out in $20 increments).

For you to run up $78 in tolls and not "realize" for a year that you were using a service you weren't paying for....I mean....you do have some culpability in the matter. If my electric bill was on auto pay and I didn't "notice" that they forgot to charge me for October, then it is MY responsibility to know that. I can't just wait a year later when they take me to collections and say "Oh, i didn't realize you never got your money".

I understand that it is inconvenient to have to follow up and make sure all your bills get paid, but doing that saves you headaches like this.

As far as $78 in tolls magically turning into $1078....I think there are some details you are neglecting to tell us, or that you are unaware of yourself.

Lesson Learned....Balance your checkbook every month. How can someone go on Auto Pay (something I am firmly against, and only did it on TX tag for a short period of time) and not check their bill every month to reconcile payment? How do you know they weren't OVERCHARGING you for tolls for like 8 months in a row? Money is not something you should have a "set it and forget it" mentality about.

Also, I have never had a problem getting TX Tag customer service on the phone for issues, but I don't call them much. I mostly use their website...

Oh well, that's just my take on the situation. I will now duck out of this thread before the rabid anti-toll road people get here and go on a rampage about how toll roads are the end of austin as we know it.
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-08-2011, 05:05 PM
 
Location: Heights
594 posts, read 1,126,371 times
Reputation: 462
I know it's aggravating that they never even attempt contact.

My old vehicle and my new vehicle (brand new, mind you) both had unpaid tolls on them. My new vehicle had paper tags and was never on the toll in the 2 days I had it! My old vehicle had a toll tag and I never went on it without the toll tag. Yet here I was with tolls. And I hadn't moved or changed phone numbers- but no notice whatsoever.

I just paid them in order to avoid future issues. Sounds like I was right to do so.


But I also agree with Jay Brown.

You always have to look out for yourself and be fully responsible.

Sorry.
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-08-2011, 07:06 PM
 
Location: Round Rock
481 posts, read 2,195,563 times
Reputation: 243
Every once in a while they do have those forgiveness days advertised on the news where you can pay the bill minus much of the penalties. Don't know how often they do that though.
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-09-2011, 09:57 AM
 
Location: Austin, TX
150 posts, read 350,032 times
Reputation: 68
But they send you an invoice like once a month!
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-09-2011, 11:12 AM
 
3,788 posts, read 6,143,006 times
Reputation: 1756
Quote:
Originally Posted by tazbigdog View Post
But they send you an invoice like once a month!
Are you saying you get an invoice from TXTAG or the credit company?
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-09-2011, 11:20 AM
 
Location: Central Texas
20,816 posts, read 40,118,521 times
Reputation: 24369
If you've got autopay, you get an email every month with a PDF attachment showing you your activity and a link through to your account on their website. If you don't have autopay (or don't have a TxTag, or for some reason your TxTag wasn't read when you went on the tollway - that happens, too, sometimes, and they make a point of saying so all the danged time), you'll get an invoice in the mail, and you'll get an email when your account reaches a certain point that you need to put more money in.

If you don't respond, you get another one the next month. And another one the next month. And another one the next month.
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-09-2011, 11:23 AM
 
Location: Plano, TX
876 posts, read 2,092,299 times
Reputation: 834
I get an email invoice and have been for years. I signed up so long ago, honestly, I wonder if they would try to snail mail me if I had a balance due. Granted it's on auto-payment, and I don't use the toll roads that often, but could honestly see a situation where the credit card number changes and I might forget to change it, etc.
Rate this post positively Reply With Quote Quick reply to this message
 
Old 11-09-2011, 04:03 PM
 
Location: Portland, OR
1,355 posts, read 2,049,460 times
Reputation: 1806
Also don't forget you have the option of setting a secondary/backup payment method in your account.

OP - I would visit the TX tag place on Burnett next to Frys in person an see if you can strike a compromise.
Rate this post positively Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:


Settings
X
Data:
Loading data...
Based on 2000-2020 data
Loading data...

123
Hide US histogram


Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > U.S. Forums > Texas > Austin
Similar Threads

All times are GMT -6.

© 2005-2021, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Contact Us - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37 - Top