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No I haven't purchased a car yet but was considering it and was thinking Hyundai due to their 100k warranty. The salesman said I could extend their "wrap around" warranty to 100k miles/10 years for another $800 but looking thru their warranty information it even seems like that is a bum deal. Pretty much any car made today will go 100k without issue (I would hope). So maybe Hyundai's warranty really isn't worth the paper its written on.
Also if you read the wording carefully the warranty protects against "defects" not "wear and tear" so if your rings go at 70k miles would that be considered a defect or "wear and tear"? And who decides that?
Exactly. They'll stick you to high heaven and laugh about it afterwards. I know. My dad used to work for several and has all the stories to go with them.
1) Dealerships make little money when selling a new car. Their revenue comes from service, parts and trading in used vehicles. They sometimes make $3000 on an used car vs. 300 on a new one. Oil change is small money. Try replacing brake pads. It can cost $600 including mandatory machining of rotors, (all that in warranty period...).
I had an incident with the tires of my Subaru. They wore out after only 20000 miles. The car was still under warranty. Subaru are not responsible for the tires. Then who is? The tire manufacturer. What is the warranty on tires that came with the car? How many miles and who replaces them? The tire dealer said that they wore out because there may be a problem with the car and they wouldn't replace them for free. Subaru says that they think the tires are still fine, but if I have questions they kindly referred me to the tire manufacturer. Catch 22 ?
2) BMW does it for "free" during the 4 year warranty period (after including it initially in the car price...)
They charged you $54 to rotate the goddamn tires? That's all of, what, 10 minutes worth of labor? I'd have screamed bloody murder until they gave me my car back just to get me the hell out of their face.
Also not sure about new cars but are you even allowed to do your own routine mx if you want to keep the warranty? When I was looking at Hyundais to keep their 100,000 mile warranty you had to have everything done at the dealership previously, at least according to the sales guy.
Not surprisingly, the sales guy was either misinformed or lying to you. Federal law prohibits manufacturers from requiring the maintenance be done at their dealerships to maintain the warranty. It's called the Magnuson-Moss Warranty Act. As long as the maintenance was done properly, it doesn't matter who did it or where it was done; the manufacturers must still honor the warranty.
On my soapbox. I brought my car to the dealership the other day because I have a squeak in the back wheel area. I thought while I was there I would have an oil change. The cost of the oil change was about $45. They called me later to say that the only other thing it needed was a tire rotation and the cost would be $54. I assumed that this was including the oil change. Not so. I eventually paid $119 (including taxes) for an oil change and tire rotation. I looked at Firestone Automotive and their cost is $21.99 with a free tire rotation (online coupon). BTW the squeak was under warranty so nothing to do with oil change etc - labour on that was separate. Now what is the difference in oil and rotation between two companies apart from about $100. Off my soapbox now - thank you for listening!!!
So you didn't ask and simply assumed a tire rotation at an authorized dealer would be $9.00 and it's their fault you feel you were overcharged?
wow
So you didn't ask and simply assumed a tire rotation at an authorized dealer would be $9.00 and it's their fault you feel you were overcharged?
wow
No, yes and no. I have always had a free tire rotation at the local shop with my Ford Explorer. This new one is a Mercury Mountaineer and yes I assumed that since the oil change was twice what I normally pay it would include the 10 minute tire change. I was not blaming anyone I was just pointing out a fact about differences in prices so just relax. As I said I am over it and over using a dealership.
That's an expensive oil change, my dealer charges me $30 for my 07 Charger, which I gladly pay because I wouldn't trust the chain stores as far as I could throw them. I do all the work I can, what I can't do the dealer does. (I'm too lazy and it's too hard to dispose of the used oil properly to do oil changes)
Dealership protocall when you drive up is to get information from YOU about requested service or repairs; give YOU an estimate for those repairs/service; and have YOU sign authorizing those costs. YOU should always get a copy at the time of write up with those estimates written down. Any further costs to you have to be authorized by YOU. If you paid for services not authorized by you then that is your fault.The dealership can definately cover the "squeek" in the brakes if the car is under warranty(time/mileage).Charging you for the rotation without your authorization (including cost) is not legal and YOU should seek a credit/refund from the manager. Simple as that. And this should be protocall with any repair facility - not just dealerships.
I took my car in for scheduled maintainance. It cost about $500. I asked them if they could change the wiper blades while they were doind the other work. They said "sure - glad to". If figured they woudl just throw it in since the $500 was exhorbitant for waht they were doing. - Wrong. They charged something like $45 to change the wiper baldes and charged me three times the parts store price for the blades.
The final straw was when the dealer told me that I needed an $835 part. My wife shopped around on the internet and found one for $150 with a better warranty. I am done with dealer service.
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Fwiw
