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Old 02-14-2010, 08:42 PM
 
415 posts, read 1,779,311 times
Reputation: 280

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I took my car to costco to get the tires rotated. I noticed on the invoice it stated that the car (mine) had numerous dents and dings. This is true, but I've never seen it printed on an invoice before, especially from costco.

I didn't inspect my car too carefully. However, I noticed just today that it has two indentations at an angle on the lower door panels.

It seems very shady that the invoice would mention dents and that there would be new dents on the car's doors. Of course, I can't prove that the costco shop was responsible, but it still seems very suspicious nonetheless.

This costco is in a fairly shady, sketchy neighborhood as well.

I doubt I have any recourse but my spidey senses were tingling really noticeably after I received the invoice.
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Old 02-14-2010, 09:01 PM
 
6,367 posts, read 16,872,464 times
Reputation: 5934
It's called CMA

Whenever I get a car in that has noticeable scratches or dents, broken lights, cracked glass or anything of that sort, it always gets noted. It's just a good business practice. It also keeps people from claiming damage that was already there.
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Old 02-17-2010, 02:48 AM
 
33 posts, read 286,012 times
Reputation: 23
can you recall or do you have any way on determining if those dents and dings were noted before the car got in?

Cause there are only two sides here, your side and the establishment's side. you can easily say that they did it to cover the damages they may have done during the course of repair. and vice versa..
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Old 02-17-2010, 03:03 AM
 
Location: SA
744 posts, read 1,209,769 times
Reputation: 573
I used to work at a bodyshop and found that customers would always inspect their vehicle closer when they picked up the vehicle then they did previously. I would note the vehicle's condition upon arrival and some of these vehicles looked like they hit everything but the lottery, and I would be replacing a bumper but the customer would say that we damaged the other parts on the car because they had never noticed the damage before. If you feel that the Costco may have damaged it then do not take your car back to them, but there is always a good chance that they did not.
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