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This is sick! The flight was overbooked, the passengers were in their own seats, and the flight crew had police forcibly remove a passenger who was later allowed back on the plane.
United was going for the record for stupidity on that one. Even assuming they had a legitimate need to bump four passengers for United's business purposes, nobody who gets on the plane is going to be happy about being forced off. The decision should have been made before they loaded the passengers on the plane so the four people denied passage (and their luggage!) wouldn't have had to be removed.
Why do airlines persist in making their customers hate them, even when it can be avoided?
This is America, lets stop being shocked. if Law enforcement asks you kindly to come with them and you say no, YOU WILL BE FORCIBLY REMOVED whether you like it or not.
This is America, lets stop being shocked. if Law enforcement asks you kindly to come with them and you say no, YOU WILL BE FORCIBLY REMOVED whether you like it or not.
Chill with the overbooking #ALLPASSENGERSMATTER
That's the problem. The guy broke no law. The police should have never gotten involved. The cops should have told the flight crew, that the man was breaking no law, and that there was nothing they could do. They should have advised them to work the problem out with their customer themselves. Why are police officers working as corporate agents for airlines to enforce their policies? That is not their job.
United was going for the record for stupidity on that one. Even assuming they had a legitimate need to bump four passengers for United's business purposes, nobody who gets on the plane is going to be happy about being forced off. The decision should have been made before they loaded the passengers on the plane so the four people denied passage (and their luggage!) wouldn't have had to be removed.
Why do airlines persist in making their customers hate them, even when it can be avoided?
Of course, I would have taken the $800.
The airlines have no concept of customer service. Basic customer service skills are becoming a lost art.
That's the problem. The guy broke no law. The police should have never gotten involved. The cops should have told the flight crew, that the man was breaking no law, and that there was nothing they could do. They should have advised them to work the problem out with their customer themselves. Why are police officers working as corporate agents for airlines to enforce their policies? That is not their job.
If he's not obeying the crew then he is breaking the law.
If he's not obeying the crew then he is breaking the law.
Can you cite that law?
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