Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
I sell things online that require a deposit and then the rest is paid when it is shipped. So after several years of doing this, I get this question: "Do I have to pay the balance now or after I get it" Come on now, when have you ever paid for something after you have taken it home or after you got it in the mail? What's a nice way to word that?
The nice way is simply to have your business terms stated in your merchandise purchase agreement in your website. "how to buy" would be a good faq page.
Then it's pretty straightforward to answer these questions ... you simply refer your customer to the company policy. No personality need to be involved ... it's "company policy", and your customer can see it posted online. End of story, no need to make it any more difficult than that.
Be empathetic, without thinking of them as "dumb". Some people are just a lil nervous. Then put yorself in their shoes, not knowing as much about the product as the the person working there.
Come on now, when have you ever paid for something after you have taken it home or after you got it in the mail?
It used to be done a lot. It was called "COD" or "cash on delivery." It has been largely abandoned by modern business, but your customers may be old and remember having bought this way. On the other hand, they may be from other countries and how things work here in America may be a learning experience.
Just tell the customer the truth that you do not offer C.O.D. i any aprt. If you want tell themthat its your resposiblity to get it to them and they can contest the chrages if they do not get it with credit card.IOts noit strnage because mnay sotre require a deposit to order then the payment when delivered.
require a deposit and then the rest is paid when it is shipped
..."
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
