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Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
44,576 posts, read 81,186,228 times
Reputation: 57813
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Quote:
Originally Posted by Sonorio
Here's what JC Penney is good for: Underwear.
Their Stafford premium T-shirts are incredibly better than any others. But I think that they can't exist on just that.
And of course Sears is a great place if you need some hand tool or other.
I'll bet that JC Penney wouldn't be in so much trouble if they admitted customer feedback on their website product pages. It wouldn't even have to be a public forum. Just a place where people can say "These dresses aren't very attractive" or "This underwear seems kind of cheap" or "These sheets pilled like crazy".
You are able to review individual items, don't know how long they let negative reviews stand, but no there is no place to leave general feedback.
Their website is awful anymore. If you search for something general such as, Women's dress pants, size 10, you get listings of every single pair of pants originally available in 10, never mind the fact that size 10 is now sold out and won't be replenished. It's impossible to filter the results to find items actually in stock and available.
In my area Kohl's is kicking their butt, you can find similar items almost always on sale for 20-30% off.
JCP acts like you should be honored to go to their store and pay more. I worked there several years ago, and hate what they've done to their brand and their employees.
You are able to review individual items, don't know how long they let negative reviews stand, but no there is no place to leave general feedback.
No foolin'?
I haven't been there for a little while, but I never saw any opportunities for input anywhere.
They maybe don't know how to run a store, but really, who does? You'd have to have the manners and tastes of people today, and I wouldn't want to be like that myself.
You are able to review individual items, don't know how long they let negative reviews stand, but no there is no place to leave general feedback.
Their website is awful anymore. If you search for something general such as, Women's dress pants, size 10, you get listings of every single pair of pants originally available in 10, never mind the fact that size 10 is now sold out and won't be replenished. It's impossible to filter the results to find items actually in stock and available.
In my area Kohl's is kicking their butt, you can find similar items almost always on sale for 20-30% off.
JCP acts like you should be honored to go to their store and pay more. I worked there several years ago, and hate what they've done to their brand and their employees.
I always think it's crazy when a huge company with so many resources can't get their websites 'right'.
I agree that Kohl's seems to be doing a much better job in marketing and sales .
I've left many reviews on specific items on the website. Also a few complaints and pleas to restock items with HUNDREDS of positive review...to no avail. I swear, I think the goal was to find everything that was popular and well reviewed and get rid of it in order to completely change their customer base. It worked on me. They no longer carry any of the things I've purchased over the years. The clothing, bed and bath products, home furnishings, etc. that people came back for over and over. And yes, it WAS the place for underwear (and women's hosiery back in the day), children's clothing, tall girl sizes....but no more.
JC Penney used to be a great retail giant.
Then the new CEO got it in his head to change the marketing
stragedy that had been working just fine and changed the store
so there were no sales at all.
JC Penney was the favorite place for couponers and sales gurus
to hang out. They loved it! That marketing worked for the store.
Now they are in trouble, sure they fired the CEO, but sometimes you
can't come back after disappointing the sales groupies.
That's the way it goes.
Sears went downhill when the company changed hands in the 1980s.
Sears made a fortune with their credit card. They were the first department
store to create one, and they only accepted their own card for decades.
They sold out, accepted all credit cards, and have been going downhill ever
since. They also bought the looser KMart. Boy, who made that stupid decision?
Oh well, out with the old, in with the new I guess.
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