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Go Amazon! I love that company. Stores like Hastings have no business staying open if they do not adapt to changes. Nobody's going to wait for you when you get too comfortable and just sit and wait for the **** to hit the fan.
Like everything else, there is an upside and a downside to internet sales like Amazon. Upside is, cheaper prices and free delivery. Downside, that is all you get.
I work retail, and I will spend as much time, as needed ,helping a customer solve some problem, show them how to do the job, and even show them YouTube videos of what we are talking about, or make them detailed drawings to get them through the repair. You don't get that with Amazon.
What I see more and more is, I will spend all that time with a customer, and at the end they say "Let me take a picture of it with my phone so I can go home and think about it." What they are really doing is taking a picture so they can buy it from Amazon cheaper.
I buy on the internet too, including Amazon. For example, I paid $80 some bucks for a scratching post for my cats, and when it wore out I looked on the internet and Amazon had the exact same product for $39, free shipping. So I like to save a buck too. But I also shop in brick and mortar stores because I can go in and touch the product and get someone to maybe show me how to use it.
No question though that the internet is the future of sales.
Hastings was our only local book store. Yet I'd been going in less and less and buying less and it had nothing to do with Amazon. I like to browse for books, pick them up, flip through them and decide which I want. Amazon doesn't fit the browse model. Amazon is efficient for buying exactly what you want, but not for things that grab you.
So why did we buy less at Hastings? The store changed. Selection got worse and worse. The book selection dropped dramatically. Same with the music and video selection. Became almost impossible to find a movie to rent. Yet half the square footage became devoted to toys and junk items that appeal to the most lowbrow college kids out there. Add in the store wasn't well organized, very little to no service, unknowledgeable staff, all for the chance to buy overpriced stock and it's no wonder they went out of business.
Location: We_tside PNW (Columbia Gorge) / CO / SA TX / Thailand
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. the store wasn't well organized, very little to no service, unknowledgeable staff, all for the chance to buy overpriced stock and it's no wonder they went out of business
Have you hired employees lately? Welcome to the new (?) world of high dictated minimum wages and the product of our society and public school system. (Entitlements, diminished skill set, absolutly no experience, intent, or ability to engage with customers.
Have you hired employees lately? Welcome to the new (?) world of high dictated minimum wages and the product of our society and public school system. (Entitlements, diminished skill set, absolutly no experience, intent, or ability to engage with customers.
Welcome to amazon.
I agree. I own a full service restaurant and it's so difficult to find good employees. There is a reason restaurants are switching over to fast casual or fast food. It doesn't take much off an employee to work at those restaurants. We've really considered closing, remodeling, and reopening as a fast casual. Our #1 complaint is about service, not food or atmosphere.
You both hit the nail on the head. Today's young workers have zero work ethic and don't want to learn it either. We older guys at work talk about it all the time, how we show up on time, work hard all day, and know how to treat customers and know our products. The young kids our company hires (because they will work for peanuts with no benefits) show up late, or not at all, goof off on their cell phones all day, and are the number one complaint our customers have on our surveys.
A lot of these people are going to be very surprised when automated robots replace them and they will blame it on technology instead of their own laziness.
You both hit the nail on the head. Today's young workers have zero work ethic and don't want to learn it either. We older guys at work talk about it all the time
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