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What a mismanaged, horrible service. Friday a week ago, a company sent me a replacement part for one that was packaged wrong. They sent it via Parcel Post Priority Mail. I got a tracking number and tracked it, said I should have it on Friday the 28th. On Friday morning, their website said it was on the truck going to my destination.
I waited all day, never showed up. I tried calling every post office in the area, NONE answers their phones. I even called the 1-800 number, and all you get are recordings, no human being. Finally, on Saturday morning, I drove to my local post office location because I thought I could pick it up there. WRONG !! The clerk said they had thousands of packages to go through, and no idea where mine was.
Finally, late Saturday, it did show up. But it was a really frustrating process all the way through, especially since you can not even get a human being on the phone.......why do they even HAVE phones ?
I predict that the Post Office will not even be around in another 5-10 years........worst run business ever.
You are wrong of course. Your particular request would cost beaucoup bucks to satisfy, even if it could be done. If you wanted faster and more personalized service you should have used overnight service by Fed-Ex. There are 100,000,000+ people using the USPTO with gazillions of routes to be responsible for. There is no way they could follow your one package from hand off to your box in the detail you are requesting. On the other hand, it is easy to see your frustration, just be glad we have such an economical way of moving letters and packages in a *reasonably* timely manner.
I normally use UPS or FedEx for all my business shipments, and when they say it will be there on a certain date, it shows up. Plus, I can actually get a human being on the phone, if needed.
The shipper chose the post office, not me. Never again, they are just sloppy and unreachable.
Location: East of Seattle since 1992, 615' Elevation, Zone 8b - originally from SF Bay Area
44,662 posts, read 81,421,151 times
Reputation: 57922
I can answer the OPs question: Yes, Comcast is worse than the USPS. Like the others, I use UPS or FedEx, the only thing I ever get from the mail is junk, and I pay everything online so never mail anything. Still, we often get someone else's mail.
You are wrong of course. Your particular request would cost beaucoup bucks to satisfy, even if it could be done. If you wanted faster and more personalized service you should have used overnight service by Fed-Ex. There are 100,000,000+ people using the USPTO with gazillions of routes to be responsible for. There is no way they could follow your one package from hand off to your box in the detail you are requesting. On the other hand, it is easy to see your frustration, just be glad we have such an economical way of moving letters and packages in a *reasonably* timely manner.
They are getting close, right now they can scan an item into a delivery office and tell you the estimated time that the route your addressed is assigned to will get near you, assuming that carrier is not also covering another route throwing the normal scheduled time.. What is not cost effective is to try to break into the distribution chain to pull out one piece, while ignoring the thousands as most stuff comes in a large container intermingled with everything else in the zip code or pack in shrink wrapping as a pallet for the last mile deliver station.
When it gets to a station the clerks there start to distribute everything and then the carriers start to load. And even then there will be an error rate of pieces sent to the wrong route or the wrong station.
They are getting close, right now they can scan an item into a delivery office and tell you the estimated time that the route your addressed is assigned to will get near you, assuming that carrier is not also covering another route throwing the normal scheduled time.. What is not cost effective is to try to break into the distribution chain to pull out one piece, while ignoring the thousands as most stuff comes in a large container intermingled with everything else in the zip code or pack in shrink wrapping as a pallet for the last mile deliver station.
When it gets to a station the clerks there start to distribute everything and then the carriers start to load. And even then there will be an error rate of pieces sent to the wrong route or the wrong station.
Good post.
I think the Post Office is much better than it used to be. But, if customers really needed something fast, UPS is probably what we'd recommend. But even then, if there's a mis-sort, missed plane, bad weather, truck breakdown, you name it, it's not making it on time.
You do know that the post office budget is set by Congress, and Congress routinely underfunds the service? Now think of how Congress is (and always has been) in the pockets of big business, and how ANYTHING that even remotely smacks of socialism is smacked down. UPS and FEDEX look good in comparison to the USPS? Gee, I wonder why??? <Not.>
The goal is to have people pay $$$ for a service that used to be available for pennies, and have that money go into corporations in a trickle-up effect.
What a mismanaged, horrible service. Friday a week ago, a company sent me a replacement part for one that was packaged wrong. They sent it via Parcel Post Priority Mail. I got a tracking number and tracked it, said I should have it on Friday the 28th. On Friday morning, their website said it was on the truck going to my destination.
I waited all day, never showed up. I tried calling every post office in the area, NONE answers their phones. I even called the 1-800 number, and all you get are recordings, no human being. Finally, on Saturday morning, I drove to my local post office location because I thought I could pick it up there. WRONG !! The clerk said they had thousands of packages to go through, and no idea where mine was.
Finally, late Saturday, it did show up. But it was a really frustrating process all the way through, especially since you can not even get a human being on the phone.......why do they even HAVE phones ?
I predict that the Post Office will not even be around in another 5-10 years........worst run business ever.
Aside from the fact, pointed out by others that the USPS is no more a business than the Department of Agriculture or your local police department... the 'worst business ever' is the one with which you just had a bad experience? Show me a business (or agency) with millions of daily transactions and I'll show you a business (or agency) that provide abysmal service on hundreds if not thousands if individual instances on a daily basis. It's just a matter of volume.
So if I have a similar anecdotal experience with Ford, or someone else does with Amazon, or any other example involving anyone and any business, that business is the 'worst ever'?
OK...
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