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My family uses caregivers who come through an agency. The agency bills us each month. Recently we’ve had multiple caregivers all at the same time, so in addition to three caregivers per 24-hour period, each working an 8-hour shift, we also have some more coming for typically an hour or two at a time.
If you pay caregivers on an hourly basis, how is their time recorded? Do they keep timesheets? Do you keep track of the time and match it to what the agency bills you for? Some other way?
If your bill hasn't changed since you started the service, why worry?
If the billing amount is variable, then refer to the contract you signed, and ask for an explanation of the hours.
Your situation will happen if one of the caregivers takes an unexpected day off and the agency scrambles to fulfill the contract properly by bringing in spares at odd hours. There are other factors as well.
At the agency I worked for we would have to call on a land line to clock in and out with a recorded message. The agency would have to handle this, otherwise how would they know if the person showed up or not or if they left early, We tracked out hours not only on the phone but on the care plan. Each week the client or representative would sign that care plan and we would turn it in to work by hand.
At the agency I worked for we would have to call on a land line to clock in and out with a recorded message. The agency would have to handle this, otherwise how would they know if the person showed up or not or if they left early, We tracked out hours not only on the phone but on the care plan. Each week the client or representative would sign that care plan and we would turn it in to work by hand.
yes, I remember a relative telling us that is how she did it.
She quit working for one lady, because the woman wanted her to "clock" in extra early, but not show up. Then when she would get paid for those unworked hours, to split it with her! She said no - but others would do it.
We had the caregivers call/text us from the relative's landline phone when they arrived and/or left. That way we knew they were at the house at the required time. Caller ID on our phone records gave us the hours worked.
There was always the possibility of collusion among the three caregivers, but we assumed that having to involve another worker in any scheme would keep most of it correct.
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