Voice mail is not evil. It's a tool. What's bad are how people and companies
misuse voice mail:
Group A) Individuals who have decided to no longer properly interact with other humans, and who leave their VM on all the time to "screen" calls. At some point however, these are usually the same people who complain in the future about how "no one calls me anymore".
Group B) Companies that turn on a permanent, "We are experiencing heavier than normal call volumes", VM and other interceptive tech to avoid having to "deal" with customers.
Tech is never a bad thing, but it's just like food - if you overdo it or misuse it, then it's unhealthy. Unfortunately, I think by nature, many of us don't know when enough is enough.