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Old 11-11-2015, 11:16 AM
 
648 posts, read 1,027,339 times
Reputation: 300

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Hi All,

Never had any problem but lately I can't download the picture/video from Galaxy S4 phone. First I connect the phone to my Windows laptop. It sees the phone, I click on DCIM - it takes so long to load all the pictures. Some time it times out. Some time I have to reconnect second time.

After few times, I can see all the pics and video but when I try to copy to my local drive, keeps timing out.

Error message - The device is not connected, or whole window freeze on the laptop.

Any one had this issue? If so, please advise how you fixed it. I really don't want to lose the pics....

Thanks
-S
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Old 11-12-2015, 09:23 AM
 
Location: Cleveland, Ohio
13,041 posts, read 15,146,569 times
Reputation: 9154
Reboot the phone. Try a different USB port.
Do you have another cable?
How's the connector on the phone? Not loose or anything?
Do you have an SD Card in the phone?
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Old 11-12-2015, 10:20 AM
 
648 posts, read 1,027,339 times
Reputation: 300
Quote:
Originally Posted by Peregrine View Post
Reboot the phone. Try a different USB port.
Do you have another cable?
How's the connector on the phone? Not loose or anything?
Do you have an SD Card in the phone?

Connector is good, the old connector I had was lose then I bought this new cable only two months ago.
I spent little more time last night, I was able to download all the pics now I still can't download video. Each of the video is around 400 MB. I have about 10 video around that size.

I don't have SD card, maybe I should get one.

Is there any website I can upload to from the phone? I have dropbox account but I think I can only upload one gig for basic account?
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Old 11-12-2015, 01:31 PM
 
Location: Southern California
12,717 posts, read 12,366,141 times
Reputation: 35291
Quote:
Originally Posted by samnyc View Post
Connector is good, the old connector I had was lose then I bought this new cable only two months ago.
I spent little more time last night, I was able to download all the pics now I still can't download video. Each of the video is around 400 MB. I have about 10 video around that size.

I don't have SD card, maybe I should get one.

Is there any website I can upload to from the phone? I have dropbox account but I think I can only upload one gig for basic account?
Try Google drive
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Old 11-15-2015, 02:10 PM
 
28,717 posts, read 42,580,275 times
Reputation: 37653
Photo Transfer
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