Common Sense of a Cellphone Tech Support Agent (computer, hardware, program)

[gallowsCalibrator]

I won't name the company nor the representative.. but this little story is probably why certain jobs should require common sense tests (or something) as a condition of employment.

Situation goes like this: My hubby had problems with the Internet on his phone, so we called the tech support. She had him try a few things that didn't work. The representative basically told me in short, "Well, I guess you don't know how to use your phones. Try learning how to read the manual." ((When it turns out, there's a problem on their end with his profile!))

At that point I hung up and was going to call the customer service to make a complaint when I had a chance. Then I got a peculiar text message with a *familiar* name on it. Hey! It was the tech representative! The message was a single word that was in all-caps and started with a "B."

.....To the cellphone whose service is provided by the company she works for.

I had to contain my laughter as I called that one in. They got the text message from their system (since they're databased) and paperwork was filed. It was explained to me that I "should not have to worry about speaking to that representative again." I was also given a case number and a credit on my bill.

Thought I would share this humor with you. Because I find the incident to be quite funny.

[MikeJaquish]

Originally Posted by Kuharai

I won't name the company nor the representative.. but this little story is probably why certain jobs should require common sense tests (or something) as a condition of employment.

Situation goes like this: My hubby had problems with the Internet on his phone, so we called the tech support. She had him try a few things that didn't work. The representative basically told me in short, "Well, I guess you don't know how to use your phones. Try learning how to read the manual." ((When it turns out, there's a problem on their end with his profile!))

At that point I hung up and was going to call the customer service to make a complaint when I had a chance. Then I got a peculiar text message with a *familiar* name on it. Hey! It was the tech representative! The message was a single word that was in all-caps and started with a "B."

.....To the cellphone whose service is provided by the company she works for.

I had to contain my laughter as I called that one in. They got the text message from their system (since they're databased) and paperwork was filed. It was explained to me that I "should not have to worry about speaking to that representative again." I was also given a case number and a credit on my bill.

Thought I would share this humor with you. Because I find the incident to be quite funny.

At least the damage was limited to the Cellphone company and customers like you.

I am concerned that this frees her up to go into international diplomacy...

[Tek_Freek]

Common sense doesn't help when someone is just plain stupid. LMAO!

[JoanD'Arc]

I'm glad that turned out well for you and you got a laugh from it to boot!
We all have to stand up for ourselves in order to get the service we pay for.
I have been fighting with my computer company for over a week about why my computer doesn't work properly. The cust. rep before the last one wanted me to back up all my files and programs and call him back because he said we should reinitialize my computer!!! Luckily I fixed the problem he caused and suspect the problem I have now was from an installation of a new hardware piece.

The sorry part about customer service is that people tend to take revenge rather than act like an adult. Especially the dumb ones.