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Old 09-09-2010, 03:40 PM
 
55 posts, read 69,202 times
Reputation: 41

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They've had my wife's Jetta TDI for a week now. It appears we're getting jerked around a good bit. Everytime we call in to see if the car is ready, we get a new story, and additional costs. First the repair bill doubled, and now the service manager is saying it will be another $1k on top of that if we want our car back in running condition.

I'm about a heartbeat away from filing a complaint with the better business bureau.

Would like to hear others' experiences.

Thanks in advance.
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Old 09-09-2010, 04:04 PM
 
Location: Charlotte, NC
11,838 posts, read 27,015,484 times
Reputation: 2798
Not with them but I have similar tales about VW South in Charlotte.
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Old 09-09-2010, 05:23 PM
 
Location: Live in Orlando
41 posts, read 91,970 times
Reputation: 24
You might want to check your state law concerning repair shops.In the state of FL a repair bill can not exceed 10 per cent of the original estimate without your consent. Did you sign a work order for any of the repairs? DO gather any correspondence and a list of any phone conversations and contact the BBB. They will be a great help. Good Luck!!
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Old 09-10-2010, 10:43 AM
 
Location: Charlotte
46 posts, read 120,408 times
Reputation: 67
I'll stay clear of them. I haven't had a problem with Carolina VW on Independence.
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Old 09-10-2010, 10:56 AM
 
104 posts, read 171,864 times
Reputation: 79
When I used to own a VW Passat (in California, not Carolina), I used to always have these types of service visits. Seems I couldn't get out of there without paying at least $400, but often it was over $1,000 with various faulty hoses or electronics. That's when I decided I'll never own a VW again. Now I have a Honda and it's worlds better.
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Old 09-10-2010, 12:17 PM
 
4,010 posts, read 9,596,779 times
Reputation: 1596
Yeah, I know someone who bought a pretty expensive Passat (one of the 8 cyl motors) from them. It was supposed to get synthetic oil as specified by VW, but Keffer's service department was putting cheap regular oil in it.
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Old 09-10-2010, 02:40 PM
 
Location: Durham, NC
3,524 posts, read 10,029,853 times
Reputation: 2153
If you ever follow along on the Automotive forum, there's been a lot of talk about how expensive European cars (of all makes) can be for service and repairs over the long haul, as opposed to domestic and Asian makes.
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Old 02-21-2011, 06:46 AM
 
Location: Charlotte
7 posts, read 18,489 times
Reputation: 16
I've used them since 2005 and they have always been great to me. They look for ways to save me money and work fast to get my car back to me. That's not to say that the car hasn't had issues, but that's a VW thing and has nothing to do with Keffer.
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Old 04-26-2011, 11:42 AM
 
1 posts, read 1,487 times
Reputation: 10
This is Jack Stratton.
My wife currently has a rapidly moving lawsuit in the N.C. courts against Dwayne Moser, Keffer Hyundai, and James Keffer. (See my previous posting above).

James Keffer should be aware that he could have quickly and easily settled my wife's current lawsuit, but he chose instead to pay his lawyer (apparently large sums of money) to dig an even deeper hole for Keffer.

Now James Keffer is going to be sued again, this time in FEDERAL COURT.

My wife and I are both filing multi-million dollar federal lawsuits AGAINST JAMES KEFFER AND HIS LAWYER.

Keffer may want to hire a different lawyer for his upcoming federal cases. My wife Kathy (a pro se housewife with no legal experience) has already beaten and publicly humiliated James Keffer's current lawyer in state court.

I am personally "chomping at the bit" to get James Keffer and his lawyer in federal court.

Regardless of what James Keffer's lawyer may tell him, KEFFER WILL LOSE IN FEDERAL COURT.

Our federal lawsuits are going to SHOCK Keffer and his lawyer, and hopefully the entire community.

Furthermore, I have aquired the following two domain names to directly and publicly deal with James Keffer's lawyer:

hal******.com
harold******.com



While James Keffer's lawyer has been busy collecting Keffer's money, I have been busy collecting evidence.

Other Keffer victims out there, please contact me with your documented evidence against Keffer dealerships, owners, managers, employees, and lawyers.

Jack Stratton
980-621-9450
jack@jailthekeffers.com

Last edited by SunnyKayak; 04-26-2011 at 11:49 AM.. Reason: no self business links
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