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COMPANY DESCRIPTION
Founded in 1970, Annese & Associates, Inc. designs, installs, maintains, and services networks that integrate voice, video, and data to reduce operating costs and increase productivity for schools, government agencies, and commercial businesses in New York and New England.Our Mission is to provide an excellent customer experience as we meet our clients' evolving business needs through comprehensive, industry-leading technology solutions delivered by a caring and talented team.
Position Description
Effective Date: October 19, 2011
Title: Account Manager
Reports To: Regional Sales Manager
Summary
The Account Manager is responsible for achieving revenue and gross profit goals assigned by the Regional Sales Manager by developing and managing accounts. Specifically, the Account Manager is responsible for ensuring a rapid response to the demand created for Annese & Associates solutions to their accounts.
The Account Manager takes guidance from the Regional Sales Manager in the sales growth effort within their assigned geographic and/or vertical markets. This role includes, but is not limited to such activities as net new account acquisition and development, existing customer development (depth of customer relationship) and customer retention (provide and ensure high quality customer service).
Essential Responsibilities/Accountabilities
● Maintain a balance between, and currency of technical and business knowledge. Quickly ascertain customer business and technology problems and propose Annese solutions to alleviate those problems.
● Be familiar with the concepts, practices, and procedures for the sale, implementation and support of Annese’s communications technology solutions.
● Provide extensive experience and judgment to plan and accomplish goals, always geared towards the highest possible level of customer satisfaction.
● Focus on customer relationship development and customer satisfaction.
● Manage and develop accounts within the region.
● Follow up on referrals and leads from partners, customers, the Regional Sales Manager or the Annese marketing department.
● Manage account pre- and post-sales customer services.
● Assist in regional sales initiatives.
● Manage expenses prudently and report expenses monthly.
● Monthly revenue forecasting.
● Partake in Annese sales team meetings, training events and exercises
● Engage the Regional Sales Manager with key customers in the region as applicable.
Minimum Qualifications
● College degree preferred.
● Solid interpersonal and public relations skills.
● Excellent oral and written communications abilities.
● Good problem solving Skills; able to assess a problem and determine an effective course of action.
● Must have 3 plus years of proven success in sales within the technology industry.
● Ability to organize and prioritize workload and juggle multiple tasks simultaneously.
● Proficient PC skills in a Windows environment and expertise in a wide range of desktop software.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position works in a typical field/office sales environment.
● Must be able to sit for long periods of time and travel frequently.
● Must be able to hear average or normal conversations in person and by phone.
● Must possess the visual acuity necessary to prepare or inspect documents and work for long periods of time on a personal computer.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
Annese & Associates, Inc. is an Equal Opportunity Employer
For more information or to apply, please visit our website at: [url=http://www.annese.com/HR/Employment.aspx]Employment[/url]
Im currently unemployed...looking to relocate....Im in Durham, NC and have a bachelors degree. My name is Crystal and my email is cmason@eagles.nccu.edu
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