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Old 06-30-2010, 03:08 PM
 
Location: virginia beach, virginia
122 posts, read 188,360 times
Reputation: 94

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5 days ago


this is what I am running:
HP m8200n
amd ath /3.0/3gb/500g
Vista home premium

When i try to start up my computer, it shows a blue screen no matter what i boot from (disc/hard drive, safe mode, recovery manager). It always crashes and i get this message:

"A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen these stop error screen. Restart your computer. If this screen appears again. Follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as catching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Start up Options, and then select Safe Mode.
Technical information:
*** STOP: 0x0000c1f5 (0x00000000, 0x00000000, 0x00000000, 0x00000000)"


I was using automatic updates. Shut down the computer after installing updates and I've had this problem ever since. what am I supposed to do? Can it be fixed?



I have been on the phone to Vista support/Microsoft support/Hp support 8.5 hrs. so far all together.

They all say this is the others problem to contact them.
I have had Hp/Microsoft base computers since ME was out but I will tell you this I have never had a computer crash on me. And from what I have seen on the support site literally millions of users have this problem.


If you can help please do I am desperate
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Old 06-30-2010, 04:43 PM
 
Location: Las Flores, Orange County, CA
26,342 posts, read 90,555,182 times
Reputation: 17794
Reinstall Windows if you have no valuable data on your drive.
If you have valuable data on your drive and your time is worth something (and you aren't interested in monkeying around with hard drives), take your drive to a service that will retrieve those data for you. Then reinstall windows.
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Old 06-30-2010, 04:53 PM
 
Location: Tyler, TX
22,012 posts, read 22,115,967 times
Reputation: 13486
Stop error message when you start a Windows Vista-based computer: "0x0000C1F5"
Quote:
This issue occurs because the Common Log File System (Clfs.sys) driver does not fix the $TxfLog file when the file is corrupted. In addition to the Stop error message, Windows Vista may not start during startup until the offending disk is removed from the computer.
Yeah, I'd go with a reinstall. If it were me, I'd buy a new drive, swap it in, reinstall Windoze, then attach the old drive as an external to pull any needed data from it.
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Old 06-30-2010, 04:54 PM
 
Location: Tyler, TX
22,012 posts, read 22,115,967 times
Reputation: 13486
Oh, and I have to say, the irony is dripping...

PeacenHarmony: Vista/Microsoft/Hp I hate them all!!!!!!!!!!!!!!!!!!!



Good luck.
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Old 06-30-2010, 04:58 PM
 
48,504 posts, read 93,449,061 times
Reputation: 18272
I have had no problems with Vista but have befpore. Do has they say;reinstall.
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Old 06-30-2010, 05:17 PM
 
10,908 posts, read 20,812,643 times
Reputation: 10527
Not to make excuses, but HP is the one to provide support here, and they're only obligated to do so if your still under warranty. You HP computer came with an OEM license for Windows Vista, what this means is that the PC builder (HP) is the one that provides support for the operating system (Windows Vista), not Microsoft, so they are well within their rights to direct you to HP for support. I would recommend you take the PC to a competant repair shop that can properly diagnose the problem if your no longer covered by HP's warranty.
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Old 06-30-2010, 06:35 PM
 
Location: virginia beach, virginia
122 posts, read 188,360 times
Reputation: 94
cant reinstall windows I bought the comp. already installed. But I can get one through Hp because I own it already will cost me a little but I will have my operating system back.
The Microsoft guy says it wont fix it anyway. He says I need a XP professional CD or a windows 7 CD not to install but to grab the repair feature they need to walk me through it witch means they built vista without it????
They get calls everyday about it.
As far as getting a new drive where would I get one? an witch one would that be? Witch would be best an would I upgrade at the same time? Is it worth fixing ? I did call HP an they say it is a windows update problem an to contact Microsoft. No warranty left BTW. Nothing as far as data I am very anal about backing up my stuff an did it not to long ago. What do I do now?
Yeah I know Im Heated about what happened an my screen name makes it funny lol Thanks for the laugh. I really do love my HP's but why am I getting the run around?

Last edited by PeacenHarmony; 06-30-2010 at 06:54 PM.. Reason: Info forgoten
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Old 06-30-2010, 06:53 PM
 
Location: Las Flores, Orange County, CA
26,342 posts, read 90,555,182 times
Reputation: 17794
Quote:
Originally Posted by PeacenHarmony View Post
The Microsoft guy says it wont fix it anyway.

That's OK. Just tell them you'll fix it yourself.

Last edited by ShadowCaver; 06-30-2010 at 09:45 PM..
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Old 06-30-2010, 07:12 PM
 
28,790 posts, read 45,527,917 times
Reputation: 37871
If you can find someone with the same version of Vista ask if you can borrow their disk and use your key code to reinstall Vista. Do a full format, not quick.
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Old 06-30-2010, 07:26 PM
 
269 posts, read 881,010 times
Reputation: 167
As the Microsoft guy said, if you know anyone with a Windows 7 Install CD you can use that to fix your computer. Otherwise download a trial from Microsoft and burn it to CD. Boot off it and you will be all set. No need to do anything but boot then remove the CD and reboot.
Windows 7 Enterprise | Trial, Evaluation, Test, Download
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