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After the math department at the University of Texas noticed some of its Dell computers failing, Dell examined the machines. The company came up with an unusual reason for the computers’ demise: the school had overtaxed the machines by making them perform difficult math calculations.
So, the story here is that Dell knew of the problems and went the cheap route to fix them and covered up the problem instead of taking it on and being honest with its customers. This is just like the Toyota debacle with its quality issues - problems happen, that's a fact of life, but how you deal with them can have huge ramifications down the road.
Nothing stay pure and high quality, eventually everything becomes inferior mainly due to companies #1 focus: profits.
I was very happy to find the same watch battery at Wal-Mart for half the price of a watch store only to find out it was a made in China/Taiwan battery that lasted an average year compared to the made in Japan battery that cost twice as much but lasted an average of 5-6 years.
Bottom line. people and companies get what they paid for.
I never trusted desktops made by major PC Brands. I always believe in custom made computers, or the kind sold by companies like Cyberpowerinc.com.
My Dell E1705 laptop from Feb 2006 has served me well and Dell gave me great warranty support. I'd trust them for laptops but I don't like their current lineup.
Dell is not teh companythat it once was but then many computer companeis are not. The orice tho are cheap its customer service that suffers in those keep cost low.
Dell is not teh companythat it once was but then many computer companeis are not. The orice tho are cheap its customer service that suffers in those keep cost low.
Quality accross the board seems to have taken a nose dive, I've been replacing quite a few hard drives lately in machines that are only 1.5 years old or so, sems they design them to last just past the warranty.
Location: Mableton, GA USA (NW Atlanta suburb, 4 miles OTP)
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Quote:
Originally Posted by Jesse69
I never trusted desktops made by major PC Brands. I always believe in custom made computers, or the kind sold by companies like Cyberpowerinc.com.
Some name brand machines used to be quite good. I have two IBM IntelliStations and two Compaq Deskpros from the mid-to-late 90's (PPro boxes) which are still running fine. Of course, they're also SCSI boxes (Adaptec 2940UW's, mostly), which tells you there was some expense involved when they were new.
Dell is not teh companythat it once was but then many computer companeis are not. The orice tho are cheap its customer service that suffers in those keep cost low.
Dell was always based on just-in-time inventory and delivery, not quality products or market-leading technology. Michael Dell designed a fulfillment system that cost less to operate, thus lowering the overhead cost in the consumer product. This allowed a slightly lower consumer price and wider profit margins than the competition.
Dell was for much of its existence focused on cost reduction for commodity products, not quality. This is also why it went so early and extensively to overseas customer support. Not until the PC market was driven to minimal costs and most of the profit was squeezed out did Dell then try to go upmarket wit its XPS and Alienware product lines. The Optiplex system was always a workaday model - designed to get the basic job done without bells or whistles.
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