There are several really good spyware/malware sites that are frequented by many regular/mods that are very savvy on the topic but even those will naturally ask the person asking for help to post logs from whatever utility they asked the OP to use.
Main reasons for log files:
Quote:
- To identify the infection and infected parts of the system (registry, files, etc.)
- To ascertain the disinfection progress
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The peskier the infection, the more scanning and work it would require but there has to be some leg works and time spent especially when you are getting free help.
And there is always the Geek Squad.
Have him visit this site or one of those sites that specializes in malware removal for more prompt and effective assistance but one word of advice, he needs to put in the time and also follow the instruction of the people helping him thoroughly.
To name a few sites specializing with this:
Dani Web
MajorGeeks
SpywareWarrior
Or you could have him join C-D and start a new thread about his issue and all the savvy regular should start chipping in.
HijackThis log is a fairly decent starting point. He should have a log of his system using this program then he could submit the log in his thread for further analysis.
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