
10-29-2011, 05:27 PM
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8,406 posts, read 6,858,067 times
Reputation: 6394
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I am very upset. I have been dealing with this for 2 months now. I bought a computer in August. The thing has been acting up since 1 week after I received it. I demanded them to send me a return label so I can return it. Well I saved all my files onto Dell Backup and look later and it didn't save. So I decided to save myself from the hassle. So I tried to work with technical support 2 different times staying on the phone with some guy I bearly understood.
I decided to forget about it since it was only happening once in a while Well fast forward to this month, it happened again and I requested them to refund my credit card. They assured me they could fix it. I thought they had fixed it because it didn't happen again until this week. Now it is happening very often. The screen goes dark blue while I am working. They tried to reload operating system, hardware diagnostic and virus scan. Well I tried tech support again yesterday. They had me on the phone for two hours.
I called today and demanded a return slip. They gave me all this different express code numbers and told me the return department wouldn't be open until
Monday and I will assume they will continue to give me BS.
I called my credit card company and told them I wanted to dispute it but they told me it could take 60 days but I must return the computer which leaves me without a computer. I asked them if I purchased another computer like a Apple ionce I returned the computer how would that work? They told me there is no guarantee that Dell will credit my account.
I am sick of their horrible customer service. I've had 3 other Dell's and they work great. Never had to deal with Dell on this level.
Anyone experience this issue? I need some advice. I am so frustrated . By the way, the computer is a Insipiron One Touch all in One desk top.
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10-29-2011, 05:56 PM
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Location: Between Seattle and Portland
1,266 posts, read 3,092,827 times
Reputation: 1520
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As someone who used to work at a BBB and handled complaints (I also have an extensive background in customer service at the retail level), my best advice to you is to fight your way to the top of the food chain -- i.e., keep demanding to talk to a manager until you get one who will help you resolve your situation.
Here's some additional ideas from another frustrated Dell consumer:
How to File a Successful Complaint Against Dell Computers
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10-29-2011, 10:13 PM
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16,294 posts, read 27,155,090 times
Reputation: 8355
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If the English of the support person is so poor that I can't understand them. I hang up and call back until I get someone that speaks true English. This is not just a Dell problem, far too many companies farm the script readers off to people that speak unintelligible substitute for English.
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10-30-2011, 11:47 AM
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28,778 posts, read 44,795,685 times
Reputation: 37820
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Quote:
Originally Posted by Asheville Native
If the English of the support person is so poor that I can't understand them. I hang up and call back until I get someone that speaks true English. This is not just a Dell problem, far too many companies farm the script readers off to people that speak unintelligible substitute for English.
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I agree. You'll probably spend less time on hold than you waste trying to understand someone from India or Pakistan or wherever the Hell they send the money that should be kept in our country.
I did this the last time I had an HP problem (I also have a hearing problem so I really can't understand them) and I eventually got some guy named Steve in the USA. I asked if he had a direct number and he didn't have one. They all answer from a telephone pool so it is random.
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10-31-2011, 07:51 AM
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Location: Cleveland, Ohio
14,865 posts, read 16,916,262 times
Reputation: 11281
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The next time you get a blue screen can you write down exactly what it tells you? curious...
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11-22-2011, 05:15 PM
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Location: London, U.K.
3,006 posts, read 3,673,975 times
Reputation: 1750
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How to deal with dell? Take the piece of c**p out into the street, and run over it in your car!
And never buy dell again of course. 
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11-22-2011, 06:31 PM
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16,294 posts, read 27,155,090 times
Reputation: 8355
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Quote:
Originally Posted by archineer
How to deal with dell? Take the piece of c**p out into the street, and run over it in your car!
And never buy dell again of course. 
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That's mature
Actually since I posted my previous I had a hard drive go out in a Dell laptop, had my information line up (service codes, etc.) and after about 10 minutes with an agent I could understand the replacement drive was on the way.
Drive arrived the next day, imaged with Windows 7, and I reinstalled software and moved my data back.
About a week later dell called to make sure that everything worked and checked to see if I had any other issues.
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11-22-2011, 06:57 PM
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16,294 posts, read 27,155,090 times
Reputation: 8355
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11-22-2011, 08:42 PM
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15,921 posts, read 19,193,254 times
Reputation: 7673
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Quote:
Originally Posted by Asheville Native
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Perfect example of "air delivery" 
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11-23-2011, 05:27 AM
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Location: London, U.K.
3,006 posts, read 3,673,975 times
Reputation: 1750
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Quote:
Originally Posted by Asheville Native
That's mature
Actually since I posted my previous I had a hard drive go out in a Dell laptop, had my information line up (service codes, etc.) and after about 10 minutes with an agent I could understand the replacement drive was on the way.
Drive arrived the next day, imaged with Windows 7, and I reinstalled software and moved my data back.
About a week later dell called to make sure that everything worked and checked to see if I had any other issues.
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No but it's effective  The worst computers we've ever had were the last Dells. These were £2600 workstations and they were the most unstable buggy pieces of c**p i've had the displeasure of owning. Glad I'm rid of them!
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