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Old 03-27-2012, 03:23 PM
 
1,771 posts, read 6,191,807 times
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So, I need help as it appears I have royally messed up my computer. I downloaded a new internet security program and scanned for viruses and adware and the system found several of them. It deleted a lot of them but then it got stuck while trying to delete a few viruses/adware that were left. I tried cleaning/quarentine/ and delete and every time the security program would get stuck while trying to rid of them. Then I did something probably foolish and tried a program called Tweaknow thinking about it was something wrong with the registry. The program made a few registry changes when I rebooted. Then I tried again to scan and delete the adware/viruses and once again the program was stuck. I then tried to use system restore but the system was unresponsive after doing this. I was forced to turn off the machine and then rebooted. Now the computer mouse won't move. I tried using the arrows and tried System Restore but when the window pops up it is not loading correctly and is totally white. I then proceeded to try reinstalling the OS but I can't figure out how to boot from the cd. Pressing F8 upon booting shows some options like Safe Mode/Safe Mode with Networking, etc but no boot from cd option. What should I try next?
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Old 03-27-2012, 03:44 PM
 
15,921 posts, read 19,197,928 times
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Did you check the BIOS setting to have the CD first in the boot list?

Sounds to me like a complete reinstall would be your best choice and then restore from your last backup before your mistake...

BTW, what was this new internet security program called?
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Old 03-27-2012, 03:46 PM
 
Location: Tricity
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Ouch! Lets start from the beginning: what internet security program you downloaded? ( That one that got stuck )
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Old 03-27-2012, 03:48 PM
 
Location: The Ranch in Olam Haba
23,715 posts, read 28,644,020 times
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Which computer is it (manufacturer, model#)?
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Old 03-27-2012, 03:50 PM
 
Location: Tricity
51,597 posts, read 73,175,020 times
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Quote:
Originally Posted by plwhit View Post
Did you check the BIOS setting to have the CD first in the boot list?

Sounds to me like a complete reinstall would be your best choice and then restore from your last backup before your mistake...

BTW, what was this new internet security program called?
What about the option: restore to previous working condition ( or similar wording)?
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Old 03-27-2012, 03:51 PM
 
15,921 posts, read 19,197,928 times
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Quote:
Originally Posted by elnina View Post
What about the option: restore to previous working condition ( or similar wording)?
Sounds to me like the OP did so many reboots they are beyond that point.
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Old 03-27-2012, 05:04 PM
 
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I downloaded Centurylink's internet security since we have DSL with them. Yes, the restore feature won't work as the page is just totally whited out with no options.
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Old 03-27-2012, 05:07 PM
 
1,771 posts, read 6,191,807 times
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The computer is a Toshiba Satellite. Looking at the Boot Priority - Boot Priority = HDD>FDD>CD-ROM>LAN
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Old 03-27-2012, 05:12 PM
 
1,771 posts, read 6,191,807 times
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Ok I figured out how to boot from CD. Is there anything else I should try before going with a complete reinstall?
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Old 03-27-2012, 05:22 PM
 
15,921 posts, read 19,197,928 times
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Quote:
Originally Posted by citydweller View Post
Ok I figured out how to boot from CD. Is there anything else I should try before going with a complete reinstall?
Do you have another system that can access this one to get your data? If so copy the data off.

If you have another system download this: (be aware, it is old 4/21/09)
Ultimate Boot CD for Windows

Quote:
UBCD4Win is a bootable recovery CD that contains software used for repairing, restoring, or diagnosing almost any computer problem. Our goal is to be the most complete and easy to use free computer diagnostic tool.
UBCD for Windows

My personal opinion? Bite the bullet and do a complete reinstall.
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