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I am in a complex with wifi to all units, and despite being several hundred yards from the router I always had a fair to middling connection, 6MB/s.
Recently the modem fried so ATT brought the landlord a new Motorola, and all has been hell since then. I fail ping test after ping test, can't connect even to 1MB/s, the signal strength went from 85% down to 60%, and the router is now on Channel 1 rather than the Channel 6 it WAS on. The landlord has his laptop within feet of the router and sees no difference, so he was surprised that I was having trouble. I would love to call ATT myself and tell them to get a clue, but as I am not the account holder that's not in the cards.
Any clue what I can do to rectify this? At this dismal connection I can't even watch a You Tube video. I do have an ancient setup, XP OS, 1GB Ram, 3200 AMD processor and Linksys wifi adapter, but this hasn't been an issue in the past year of use. I am afraid the landlord will not look into it since his connection is fine.
Have you even tried calling AT& T support? Last I knew you could also buy a AT&T aporved modem different from what is sold or leased as part of a package. Normally there are listing of what modems support AT&T DSL by a search.
I have to ask this question...is this truly a mesh setup for the purpose of serving many users over a broad area, or does the landlord simply have residential service with WiFi enabled and is offering that as "wifi for everybody"?
I am not the person with the account, I don't know that they would even talk to me.
Call and explain that your part of a apartment based provided internet service. Explain that your modem was changed n your apartment and the problem since. I don't know is isn't a answer to the question of will support help me.
DoverPup, why don't you invite the landlord over for a cup 'o coffee, and ask him to bring his laptop with him. That way you can both see what it's like on another pc, and that way he might be more inclined to do something about it.
Do you have a cell phone with wi-fi? You can check that out too.
Is WiFi accessibility in your lease agreement? If so the landlord needs to fix it or you should request a reduction in your payment. If not it's possible you could end up SOL.
DoverPup, why don't you invite the landlord over for a cup 'o coffee, and ask him to bring his laptop with him. That way you can both see what it's like on another pc, and that way he might be more inclined to do something about it.
Do you have a cell phone with wi-fi? You can check that out too.
I bet there is an app that will analyze the signal.
Might be a place to start. There are likely others that will give more info.
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