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Old 10-31-2013, 06:53 PM
 
Location: Talmadge, San Diego, CA
13,531 posts, read 26,058,562 times
Reputation: 8273

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So the printer is working fine, I go to scan, and I'm told the scanner isn't installed. What now? This is getting old.
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Old 11-02-2013, 01:16 AM
 
3,371 posts, read 4,655,293 times
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Probably need to install the scanner software. Do you have a CD or can you look for it online? After computer upgrades one often has to upgrade the printer driver and scanner software. Not unusual.
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Old 11-02-2013, 03:59 AM
 
Location: Diaspora
21,807 posts, read 24,915,152 times
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Since this is a continuance of your last thread, you need to do the following. Download CCleaner. Download correct HP program for either 32-bit or 64-bit. Unplug printer completely from computer. Uninstall all parts of software related to printer. Restart computer. Run ccleaner. Restart computer. Run HP loader software with printer NOT connected to computer. Wait for computer to request printer and then plug it in. Continue and finish install. Once finished restart computer. Once restarted test all functions. If the printer functions and the scanner does not, throw away printer and go buy another one. IMO buy a Brother, extremely less headaches.
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Old 11-02-2013, 08:41 AM
 
1,420 posts, read 2,694,482 times
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I don't know the history of the problems here and I don't know if this will help but I found I couldn't install my Epson scanner on a Win7 machine. Couldn't be done. Bummer. But I went online and found you could use other Epson scanners' drivers and force win7 to accept them. It was a work around and it worked.
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Old 11-02-2013, 08:50 AM
 
Location: Cary, NC
34,511 posts, read 60,112,650 times
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Quote:
Originally Posted by Kayekaye View Post
Probably need to install the scanner software. Do you have a CD or can you look for it online? After computer upgrades one often has to upgrade the printer driver and scanner software. Not unusual.
Right.
My AIO is Dell, and the scanner software is on the disk, but does not install in the standard driver installation.
I have to install it separately.
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Old 11-02-2013, 11:32 AM
 
Location: SF Bay Area
13,343 posts, read 17,914,031 times
Reputation: 19670
Quote:
Originally Posted by moved View Post
So the printer is working fine, I go to scan, and I'm told the scanner isn't installed. What now? This is getting old.

Your other thread is bereft of info on how you got the printer working again ... did you install the correct driver? What did you do to get to this point?

By posting what you did to resolve a particular problem, you can help others searching for answers to the same problem.
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Old 11-02-2013, 11:36 AM
 
Location: SW Missouri
15,849 posts, read 30,952,962 times
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Quote:
Originally Posted by moved View Post
So the printer is working fine, I go to scan, and I'm told the scanner isn't installed. What now? This is getting old.
I have a scanner that will not work if you push the "scan" button or use the scanner software. However, it WILL work within a graphics program. If you go to your graphics program (Photoshop, or in my case Paint SHop Pro), you can IMPORT a photo by acquiring the scanner trough the TWAIN option. This is the only way I can get my scanner to work. Even reinstalling the proper driver does not help me.

It might work for you.

20yrsinBranson
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Old 11-03-2013, 01:44 AM
 
Location: Talmadge, San Diego, CA
13,531 posts, read 26,058,562 times
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It printed out two pages, and totally died. I just bought a Canon at Walmart yesterday, and will set it up tomorrow if I have time.
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Old 11-03-2013, 01:45 AM
 
Location: Talmadge, San Diego, CA
13,531 posts, read 26,058,562 times
Reputation: 8273
Quote:
Originally Posted by Pruzhany View Post
Since this is a continuance of your last thread, you need to do the following. Download CCleaner. Download correct HP program for either 32-bit or 64-bit. Unplug printer completely from computer. Uninstall all parts of software related to printer. Restart computer. Run ccleaner. Restart computer. Run HP loader software with printer NOT connected to computer. Wait for computer to request printer and then plug it in. Continue and finish install. Once finished restart computer. Once restarted test all functions. If the printer functions and the scanner does not, throw away printer and go buy another one. IMO buy a Brother, extremely less headaches.
All of this was done, but it died. I guess 4 1/2 years is a good life for an inkjet printer.
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Old 11-03-2013, 02:45 AM
 
Location: Diaspora
21,807 posts, read 24,915,152 times
Reputation: 8993
Quote:
Originally Posted by moved View Post
All of this was done, but it died. I guess 4 1/2 years is a good life for an inkjet printer.
Take out the ink cartridges and recycle them and take the old printer to the rear yard and take some built up frustrations out on it.

FWIW Staples has a Wireless B/W Dell laser printer on clearance for $49.50.
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